Aesthetic Clinic Assistant

At Zest Clinic we take pride in creating one of a kind wholistic aesthetic and wellness treatments. Our expertise in Medical Aesthetics, Sports medicine and Pain management, Women’s Health and Wellness, Men’s Health and Metabolic Health places us in a position to offer all round healthcare. With a collective experience of over 2 decades, our doctors are renowned for Signature injectable and combination laser treatments. Our doctors are well known for their skill in different injections including fillers and botox. We specialized in Medical Aesthetics including Laser skin treatments, Chemical peels, Laser hair removal, Skin tightening, Cosmetic Injectables, Body treatments, and Hair loss treatment. We offer the highest quality treatments at reasonable prices. Using medical-grade technology and facial analysis techniques, our team of Doctors and Therapists will create a bespoke treatment program for each and every customer. Our clinic is equipped with world class machines and products to deliver results consistently, leading to a loyal base of customers.

**Primary Objective of the Role
This position is responsible for providing quality treatments and customer service to clients and assisting in the day-to-day operations of the clinic.

Success will be measured by:

- Customer satisfaction (measured by the Net Promoter Score ‘NPS’)
- Achieving sales and service targets

**WHY JOIN US?
Job Type - Full-time (Permanent)

Basic Salary Range + Sales Commission + Service commission+ Product Sales Commission Pool

Work Schedule
- 5.5 days per week
- Monday to Saturday (1 Off day based on schedule on weekdays)
- 10am to 8pm
- Sunday is the rest day
- Clinic is closed on Sunday and Public Holidays

Annual Leave Entitlement
- 14 days per annum

Other Benefits
- Employee Discounts and Medical Benefits

Work Location
- Marine Parade

**Responsibilities - Key Duties
Customer Service
- Working as part of a high performing team, ensure customers are your priority at every point of contact: Telephone conversations, Reception, Treatments
- Treat every customer genuinely with care regarding their concerns and treatment results
- Manage and maintain client appointments and information
- Follow our mission to create tailored beauty results for every client
- Ensure all customers information are current and accurate

Clinic Operations
- Record and reconcile all transactions: Credit Card Payments, Cash, Gift cards
- Report discrepancies
- Maintain clinic rooms and reception
- Perform opening and closing procedures
- Manage stock and consumer items and replenish as required

Treatments
- Focus on upselling and cross-selling: Promotions, Pre-payment options
- Consult with clients regarding treatments, risks, pre and post care and escalate for a second opinion if necessary
- Conduct treatments including but not limited to; LED, Laser Hair Removal, Laser Skin Treatments, Skin Treatments, Body Treatments
- Discuss pre and post care with clients
- Current knowledge of payment and/or promotions
- Superior treatment service every time to the treatment guidelines
- Treatments are performed safely to guidelines at all times
- Laser skin treatments including, skin rejuvenation, skin tightening, hair growth, superficial vascular lesion treatment, superficial pigmented lesion treatment, flushing, acne and acne scar treatments.
- Skin treatments include skin peels, signature facial treatments, BBL skin tightening, microneedling, dermal rolling, and needless skin boosters.
- Treatment’s parameters are identified with correct laser settings at all times.

Work Health and Safety
- Comply with all work health and safety standards
- Report all hazards, incidents and injuries immediately to your clinic manager

General
- Comply with all company policies and procedures
- Attend trainings from time to time currency
- Assist with ad hoc duties as required
- Read all company materials and communications ensuring quality service delivery
- Policy and procedure compliance

EXPERIENCE AS THERAPIST

**Qualifications**:

- Advanced/Aesthetic Skin qualifications highly regarded
- Qualifications in beauty industry and/or relevant tertiary studies (nursing, working towards beauty qualifications, vocational certificates) considered.
- Relevant certifications include ITEC / CIDESCO / ITEC etc.

Experience
- Minimum 1 year medical aesthetic clinics or beauty industry experience
- Laser, skin, and body treatment experiences highly regarded
- Successfully achieving sales targets

Skills and Competencies
- Passionate about the hair and beauty industry
- Skin assessment and treatment skills
- Sales orientated
- Self-motivated to achieve targets
- Customer centric
- Consultation skills to determine client requirements
- Professional and ethical
- Accountable
- Organised and diligent with a continuous improvement mindset
- Calm under pressure
- Outstanding presentation and communication skills
- Passion for ongoing learning
- Friendly and approachable
- Team or