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Team Lead Client Success
2 weeks ago
At **Statista**, we’re all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.
Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.
We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters - keep writing it as part of our team.
Are you ready to join us?
**Your Job**
- You will lead, coach, and nurture a small team of CSMs, fostering a high-performance, collaborative culture that empowers client success through the sharing of best practices, experience, and continuous learning.
- You will also be responsible for managing a dedicated portfolio in collaboration with Sales Managers, nurturing client relationships throughout their subscription lifecycle by consistently delivering outstanding client experience and demonstrating the ongoing value of their subscription.
- You are committed to driving high performance by embracing ongoing process improvements, introducing creative retention measures while aligning efforts with the profit center’s client success goals.
- You will be managing collaboration with cross functional teams in sales, marketing, research team, and revenue operations to enhance client satisfaction and support growth.
- You will ideate and implement best practices for the team in order to maximize value for our clients, having a direct impact on the company’s portfolio growth and retention.
- You are the voice of our clients. By listening intently to your clients, you will gather client’s feedback to work closely with cross functional teams on collaboration or engagement activities towards client satisfaction and retention.
**Your Profile**
- 4-6 years of experience in a hands-on client-facing role working with clients in the ASEAN and ANZ regions (e.g. Client Success, Account Management, or Client Service) will be an advantage.
- 1-3 years exposure to direct or indirect team management would be ideal.
- Exceptional verbal and written communication skills in English, fluency in an additional Asian language at the business level is highly desirable in order to communicate smoothly with our clients.
- Prior experience working with clients from diverse industries, syndicated research or SaaS will be an added advantage.
- You are client centric and eager to build strong, meaningful partnership with clients. You possess genuine passion for helping our clients succeed, are proactive in understanding clients’ business and have strong intellectual curiosity for market or industry trends and development.
- Initial leadership experience coupled with a passion for motivating and nurture team growth. You are self-driven and proactive, with a strong focus on collaboration and achieving success together.
- You are a forward-thinking, strategic thinker who confidently explores new approaches to accelerate growth.
- You thrive in agile, fast paced environments, and embrace the challenges of rapidly expanding business.
**Your Team**
Our **Client Success** team is essential to the success and continuous growth of our client base. We are committed to ensure our clients achieve their goals by leveraging our solutions, driving engagement, satisfaction, and long-term partnerships. We are the client's voice and a key driver of cross-functional efforts to consistently deliver outstanding client value.
**What we offer**
In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work Join us and benefit from:
- Work from abroad 10 days a year (up to 30 if your family lives abroad)
- Hybrid work and flex-time
- International team and social events
- Career & training opportunities
- Attractive locations and modern offices
- Mental health support with OpenUp
