Officer - Admin (Warranty) (Sdd)

**General information**:
**Name**

Officer - Admin (Warranty) (SDD)

**Ref #**

971

**Date**

Friday, February 21, 2025

**Department**

Service & Development

**Description & Requirements**:

- Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

**The Opportunity**

**RESPONSIBILITIES**:

- Your primary role will be to process and submit all warranty claims within the submission deadlines
- To perform corrections and resubmission of rejected claims within stipulated time
- Assess and monitor pending warranty cases and ensure submission to be completed within the given period
- Evaluate database and complete all data entry for warranty claims and filings
- You will handle warranty parts scrapping exercise on a monthly basis
- Generate various warranty claims submission reports from the system for service centres on a regular basis
- You will also liaise with Brand Principal and the respective internal customers on matters pertaining to warranty matters
- Provide assistance and guidance in relates to warranty issues
- Given any other duties from time to time

**Job Requirements**

**Requirements**:

- Minimum GCE 'O' Level with relevant administrative experience in automotive warranty process
- Proficient in MS Office and meticulous with numbers and details oriented
- Great teammate with good interpersonal and communication skills
- Enjoys learning and working in a high-energy and performance driven environment
- Enthusiastic, focused and committed to do your best
- Ability to handle ambiguity and confidentiality
- Understands and strikes a balance between being an individual and a team member

**About the Company**

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles.

At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognized for commendable people practices such as:

- HR Asia’s Best Companies to Work Platinum Award in 2024 (10th consecutive year winner)
- Happiest Workplace Award 2024
- Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development.
- Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
- Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
- Merit for Singapore Health Award as awarded by Health Promotion Board
- Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
- Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
- Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.