Customer Service Representative

2 weeks ago

Singapore D L RESOURCES PTE LTD Full time

**Please note that this is not a sales role (Inbound calls)**:
**Shift Timings**:
**PH & Weekends Shift**

**Working Hours : 5 working days, 1 rest day and 1 off day per week**

**42.5 hours per week**

**Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between**

**Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)**

**Or otherwise advised by the Client**

**Job Description (Non-Sales Role)**:
Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and help desk enquiries

Fulfillment follow through on case handling and with customers;
Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information

**Job Requirements**:
Â- Degree/ Diploma in any discipline.

Â- Fresh graduates are encouraged to apply.

Â- Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

Â- Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.

Â- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

Â- Possess good command of written and spoken English.

Â- Good analytical skills; passion for working and is good in working with numbers.

Â- Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

Â- Passion for working, responsible and with good working attitude.

Â- Ability to work on staggered/rotational shifts including weekends and Public Holidays.

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