IT Support Officer

6 days ago

Singapore CVISTA HR CONSULTING PTE. LTD. Full time

**Responsibilities**:

- Provide first-level helpdesk and end-user support.
- Install and configure computer hardware, software, systems, networks, printers, and handheld scanners.
- Monitor and maintain computer systems and network infrastructure, including patch panels, UPS, routers, switches, wireless access points, firewalls, internet connectivity, and VPN connections.
- Administer and manage both physical and virtual servers, including patching and updates.
- Manage user accounts in Active Directory and LDAP.
- Troubleshoot system and network issues, diagnosing and resolving hardware or software faults.
- Repair equipment and replace components as needed.
- Manage backup operations.
- Provide support, including procedural documentation and relevant reports.
- Maintain records of software licenses.
- Manage IT assets, inventory, and other IT supplies.
- Source and coordinate with vendors for procurement, maintenance, and support matters.
- Test and evaluate new technologies.

**Requirements**:

- Hands-on experience in an end-user IT support role or computer operations environment.
- Experience in installing, setting up, configuring, migrating, upgrading, and maintaining servers, PCs, operating systems, software, and other related peripherals.
- Strong troubleshooting skills for Windows 10 and 11.
- Knowledge of Windows Server 2012, 2016, and 2021.
- Basic understanding of networking protocols (DNS, DHCP, VLAN) with advanced troubleshooting skills for printers and peripheral devices.
- Provide support for handheld smartphones and tablets.
- Ensure compliance with the company's IT security policies.
- Manage patching processes.
- Ability to work independently while handling day-to-day IT support tasks, demonstrating good analytical problem-solving, time management, and decision-making skills.

R24121196 | EA License 16C7883

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