Associate, Debt Management Consultant

**Overview**

Institutional real estate investors are navigating increasingly complex and evolving debt portfolios, often across fragmented systems. As a Debt Management Consultant in our Investment Management team, your mission is to bring clarity and structure to that complexity.

You'll work with some of the most sophisticated commercial real estate clients in the industry, helping them solve challenges in loan reporting, data management, and portfolio analytics. Leveraging our proprietary technology platform, you'll transform unstructured loan terms into structured, reliable data - enabling streamlined reporting, sharper analytics, and clearer visibility into portfolio performance. You'll become a trusted partner in helping clients proactively manage their loan portfolios and make more confident, informed decisions.

**What You'll Do**:

- Lead the onboarding of new clients by translating scattered loan data into structured, actionable models in Chatham's proprietary technology.
- Review and accurately extract information from various types of real estate source documents such as loan agreements, leases and rent rolls, income and expense statements, capital expenditure reports and balance sheets.
- Monitor client portfolios for changes like paydowns, drawdowns, and refinancings - and ensure data stays accurate and up to date.
- Design and implement bespoke workflows to track covenant test results, loan reporting, and portfolio analytics.
- Implement quality control procedures to ensure the accuracy and completeness of data and analysis, and identify and resolve any discrepancies or errors.
- Build strong relationships with clients through regular calls and proactive insights, working closely with them to understand their investment and financing strategies, the markets they are invested in, and other factors that may impact the solutions we provide.
- Provide technical and customer service support to clients who are using our SaaS platforms. This includes acting as the main point of contact for users related to the platform, assisting clients with setting up and using the platform, including configuration settings, running reports, managing data, and responding to user inquiries in a timely manner.
- Collaborate with our technology team to enhance Chatham's technology offering based on client feedback and evolving market needs.
- Train and mentor new team members to ensure consistency and excellence in delivery.

**The Role is Ideal for Someone Who**:

- Thinks like a detective - you enjoy digging into documents, spotting inconsistencies, and solving puzzles others might miss.
- Has a sharp eye for detail and takes pride in getting things right the first time - you know that small oversights can have big consequences.
- Communicates clearly and confidently, especially when translating technical details into client-friendly language.
- Stays calm in ambiguity and adapts quickly to changing client needs.
- Has strong organizational and project management skills, with the ability to prioritize tasks, meet deadlines, and manage resources effectively.
- Takes ownership of your work and consistently delivers high-quality, reliable results.
- Is energised by collaboration and eager to learn from others.

**What Success Looks Like in the First Year**:

- You're confidently modelling loan terms and covenant structures, actively contributing to client conversations, and delivering insights that help clients make smarter, faster decisions.
- You're independently managing client portfolios, identifying data gaps, and delivering reporting that drives smarter decisions.
- You're leading client conversations, anticipating needs, and shaping the evolution of our platform through feedback and collaboration.

**Qualifications**:

- Bachelor's degree in business, finance, economics, real estate, or a related field.
- 3+ years of experience in real estate finance, asset management, loan servicing, or real estate transaction law.
- Strong attention to detail and the ability to identify and extract key data from various types of real estate source documents.
- Exposure to commercial real estate loans, with an understanding of their structure, terminology, and financial covenants.
- Excellent communication skills, both written and verbal, with the ability to convey complex ideas and information to clients, team members, and other stakeholders.
- Advanced proficiency in Microsoft Excel, with the ability to create and maintain complex financial models, analyse data and present insights.
- Knowledge of real estate markets and industry trends, and a willingness to stay up to date with changes and developments in the field.

**About Chatham Financial**:
Chatham Financial is an equal opportunity employer.

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