Site Reliability Engineer, Application Manager

7 days ago


Singapore PeopleScope (Asia) Pte Ltd Full time

***:**Site Reliability Engineer (Application Manager**

**JOB PURPOSE / SUMMARY**

**He/she shall be responsible for how code is deployed, configured, and monitored, as well as the availability, latency, change management, emergency response, and capacity management of services in production.**

*** DUTIES AND RESPONSIBILITIES**

**To provide quality day-to-day production support for OneConnect products (such as eKYC, SLP, Core-banking, etc) for our customers**

**To manage Production issues by responding in a timely manner in accordance to the Service Level Agreements.**

*** Gatekeeper for Change Management through the CI/CD pipeline;**

*** Track incidents and provide regular affected customers to users on request status and progress.**

*** Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement.**

*** Write scripts and suggest automation to improve efficiency/effectiveness of support team.**

*** Provide on-call/on-site support on a rota basis and afterhours/weekend support as needed, covering support and change deployment**

***_._**

*** JOB REQUIREMENTS**
- ** Familiar with database technologies, Bamboo or Jenkins and BitBucket.**:

- ** Possess experience and proficiency in scripting, preferably in Python.**:

- ** Knowledgeable on Java, HTML and JavaScripting.**:

- ** Sound knowledge of banking products.**:

- ** Effective communicator, with the ability to communicate with customers using layman terms.**:

- ** Independent, proactive and demonstrate 'can-do' mentality.**:

- ** Strong team player.**:

- ** Ability to work under pressure and deliver excellent results.



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