Client Implementation Senior Project Manager

Mercer is a global leader in human resource consulting, outsourcing and investment services, with more than 25,000 clients worldwide. We have a global network of more than 20,000 employees based in over 40 countries. Mercer consultants help clients design and manage health, retirement and other benefits and optimize human capital.

To cope with the growth in our business, we are looking for a technically strong and analytical professional to join our Health & Benefits Implementation team.

**Client Implementation Senior Project Manager, Flexible Benefits**

**Mercer Marsh Benefits**

Are you an experienced operations professional and seeking for a chance to step into a unique and challenging role where you can grow further professionally?
- An opportunity to work for a market leader
- Work in a fast-paced, energetic, action-oriented, and stimulating environment
- Be part of a dynamic and supportive team

Mercer is seeking a dynamic and ambitious leader with more than 5 years of team management and 10+ years of demonstrated Project Management experience to be part of the Global Health Delivery team. The mission of the team is to provide an exceptional customer experience with a focus on simplifying processes, leveraging best practices and a strong engagement model for both colleagues and the businesses. This position supervises professional level employees across multiple levels in the implementation group and reports into the Solutions Delivery In-life Leader - APAC.

**Responsibilities**:

- Programme Leadership - Delivery Governance, team management and management of risks and issues.
- Present and participate in client meetings to demonstrate our technology proposition and knowledge in handling their employee benefits scheme.
- Proactive engagement of internal senior stakeholders to ensure alignment on the delivery and any risks / issues.
- Work closely with client & consultants to review and finalize flex scheme design to ensure no gaps with the technology for the renewals.
- Engage client HR and business teams in driving Change & Renewals deliveries based on the agreed scope.
- Ensure effective delivery of Flex Solution to regional clients
- Demonstrate project management, leadership and team management skills.
- Supervise employees during the implementation process to ensure complete, accurate and on time delivery.
- Manage team to ensure complete, accurate and on time delivery.
- Provide project management overseeing end-to-end client delivery.
- Connect with clients to collect requirements, acquire input, and communicate Mercer’s plans and deliverables.
- Adhere to the Flex implementation methodology for the client delivery (i.e. Initiation, Requirements, Design & Configuration, Testing & UAT, Go-Live, Project closure.)
- Maintain effective change control to ensure successful on-time and on-budget delivery.
- Use JIRA to raise work requests for the implementation team to configure.
- Undertake test planning and execution of the Flex system prior to the client user acceptance testing.
- Interface with other internal teams eg (client management teams, System Configuration Team and offshore service center) for optimal service delivery and issue resolution.
- Provide regular status reporting and issue escalation to Solutions Delivery In-Life leader for APAC.
- Act as the escalation point for issues related to Flex Solution delivery (e.g. from offshore service center).
- Deliver the Flex Solution leveraging the capabilities of the Flex system by
- acting as the interface between the off-shore technical team and other parties (clients and other Mercer units).
- participating in system-related activities such as change requirement definition and tests.
- Manage customer expectations and resolves project conflicts and delivers the assigned project on time.
- Manage team workloads, projects allocation, team performance and reviews.
- Facilitate all meetings internal team members and client on overall delivery.
- Identify documents and manages project risks, open items, schedules, scope, and priorities.
- Assign project tasks to the appropriate team members to ensure completion of the project within commitment.

**Job Requirements**
- An undergraduate degree in information technology, information systems or computer science.
- Strong Employee Benefits domain knowledge, team management, project management & client management skills.
- MS Project skills & experience and advanced MS Office Skills.
- Ability to read, write, understand and communicate system requirements documentation.
- Proven ability to successfully manage projects of varying complexity.
- Ability to operate/ navigate in a multi-cultural business environment
- Quantitative, fact-based approach to decision making
- Demonstrated financial acumen and commercial mindset
- Previous experience of Employee Benefits, brokerage or managing the delivery of HR information system is an advantage.
- Darwin knowledge is a plus.
- Lean Six Sigma and/ or Proj