Assistant Airfreight Import Manager
2 weeks ago
Job Description:
**Industry: Freight Forwarding / Logistics**
**MNC Environment**
**Permanent role (AWS Guaranteed + VB + Quarterly Bonus)
**Responsibilities**:
- Respond to customers complaints & enquiries promptly and provide possible suggestions/solutions or assist with recovery actions where possible
- Ensure compliance with customers Standard Operating Procedures
- Liaise with overseas agents on various requirements and rates
- Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue
- Liaise & co-ordinate with customers / suppliers / counterparts agents to ensure smooth collection/delivery of goods
- Interface and work closely with multiple internal party parties including procurement, import consol, road, operation, warehouse, vendor, sales, billing, etc to smooth process on daily operation.
- Main back-up and coordinating shipment arrangement for odd size, sensitive and high valuable cargo
- Supporting others on shipment execution when necessary when down with resources
- Maintain good relationships with both internal and external stakeholders.
- Lead / guide and train the team on daily job scope and being the first point of escalation
- Resolve discrepancies through team effort by working with team mates on resolution
- Monitors and work closely with team to achieve monthly GM targets, DQE KPI and permit expiry
- Generate weekly Job file listing report for the ground team to ensure files are billed within KPI
- Suggest improvements where required, through discussion with team and proposal to direct reporting manager prior to implementation
- Perform random shipments compliance audit checks on monthly basis
- Take on all other ad-hoc tasks delegated by Manager
**Requirements**:
- Diploma with minimum 5 years of experience in freight-forwarding (airfreight) is advantageous
- Knowledge of airfreight shipping documentations, operation procedures, and INCOTERMS 2020 rule
- Possess excellent communication and interpersonal skills
- Experience with leading a team of at least 3 direct staff
**Job ID**:L8X8W4V3
**_
**People Profilers Pte Ltd**
50 Raffles Place, #19-12 Singapore Land Tower, Singapore 048623
+65 6950 9747
EA Licence Number: 02C4944
Registration Number: R1100011
EA Personnel: Carlo Antonio Dela Cruz
**Required Skills**:
Import
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