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Lounge Manager

2 weeks ago

Orchard, Singapore Prospect Consulting Services Pte Ltd Full time

**CLUB LOUNGE MANAGER**

Maintain exceptional high customer service levels and sales through regular reviews of customers preferences in order to ensure that the unit provides quality service to its customers thereby generating substantial revenues for the company.

**ACCOUNTABILITIES**
- Create and update the wine list in coordination with chefs and the F&B team.
- Recommend food and wine pairings.
- Advise guests on wines based on their personal tastes and food choices, and the different varieties of wines and prices.
- Ensure wines are served at the right temperature and with proper glassware.
- Store open bottles properly to maintain strong taste.
- Manage the wine cellar and ensure it’s fully-stocked.
- Train staffs on available wines
- Negotiate purchase prices with vendors.
- Comply with all health and safety regulations.

**OPERATIONAL**
- Develop strategies to increase sales and profitability for the lounge.
- Maintain excellent relationships with guests as well as other departments.
- Oversees staff daily scheduling and team training.
- Motivate, coach, mentor and develop frontline (hourly) and management staff.
- Ensure full compliance to lounge operating controls, SOP’s, policies, training programs, including all required certifications, procedures, and service standards.
- A strong understanding of P&L statements and the ability to foresee potential budget variances and react with impactful strategies.
- Manage on-going profitability of the lounge, ensuring cost effectiveness and guest satisfaction targets are exceeded.
- Initiate and develop improvement action plans and carry out costs savings.
- Achieve company and client financial targets and goals.
- Uphold and elevate high standards regarding health, safety, and cleanliness.
- Ensure lounge standards are met including compliance with company food and safety programs.
- Report and track maintenance issues within the lounge
- Closely monitor lounge reports daily and make decisions accordingly. Prepare monthly reporting for ownership and other stakeholders.
- Ensure all decisions are made in the best interest of the lounge and partnerships.
- Establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining on-going communications with employees.
- Other duties as assigned by the HQ/Management

**REQUIREMENTS & SKILLS**
- Certification as a Sommelier or degree in hospitality
- 5 years of experience, good communication skills
- Maintain highest standards of professionalism, ethics, grooming and attitude towards staff and guests.
- Pleasant personality with good customer service and interpersonal skills.
- Strong team player, whilst still having the ability to work independently.
- Ability to multi-task in a demanding environment.
- Ability to create tasty food and wine pairings.
- Extensive knowledge of different wines and which regions produce each type.
- Availability to work during opening hours, including weekends and holidays.
- Flexibility to travel occasionally to meet with wine producers and visit wine-tasting events.

**Job Types**: Full-time, Permanent

**Salary**: $6,000.00 - $7,000.00 per month

**Benefits**:

- Employee discount
- Health insurance

Schedule:

- Day shift
- Early shift
- Holidays
- Late shift
- Weekend availability

Supplemental pay types:

- 13th month salary
- Commission pay
- Performance bonus

**Education**:

- Professional Qualification (preferred)

**Experience**:

- Club Lounge: 4 years (preferred)
- Hotel service: 4 years (preferred)

License/Certification:

- Sommelier certification (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: One location
- Health insurance