Snr Software Engr, Infra Arch

**Snr Software Engr, Infra Arch & Svc Mgt**:
**Date**:11 Feb 2025

**Location**: Singapore, Singapore

**Company**:Singtel Group

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Overview

As a **Senior Software Engineer, Infra Architect & Service Management**, you will be responsible for designing, developing, and managing automation solutions to enhance service delivery and operational efficiency in IT Managed Services. This role involves setting up, configuring, and maintaining automation platforms, leading automation development, and coordinating with Ops Leads to implement automation use cases. You will also ensure code control, versioning of Infrastructure-as-Code (IaC), and seamless deployment of automation solutions.

Additionally, the role requires hands-on expertise in scripting languages such as Ansible, Python, Terraform, Chef, Groovy, and PowerShell, as well as experience in CI/CD pipelines, DevOps platform management, and cloud-based automation. You should be proactive, possess strong problem-solving skills, and have a passion for automation and process optimization.

What will you do?

**Automation Development & Implementation**
- Build and maintain an automation playbook using technologies such as Ansible, Python, Terraform, Chef (Ruby), Groovy, PowerShell, and JavaScript.
- Lead the design and implementation of DevOps and automation solutions for IT Managed Services.
- Develop and deploy automation use cases to improve productivity.
- Ensure proper code control, versioning, and Infrastructure-as-Code (IaC) implementation.
- Code and script for automated testing in both testing and production environments.

**Platform & Infrastructure Management**
- Set up, configure, and manage automation platforms such as Ansible, Terraform, and GitLab.
- Maintain operational SLAs for automation platforms.
- Manage the DevOps platform setup and ensure seamless deployment of automation use cases.
- Ensure compliance with ITSM integration and other relevant system tools.

**Team Leadership & Coordination**
- Lead DevOps engineers in developing and implementing automation solutions.
- Coordinate with Ops Leads to collect automation requirements and ensure alignment with project goals.
- Act as a mentor to junior engineers and promote best practices in DevOps and automation.

**Service Delivery & Operational Efficiency**
- Understand and implement automation best practices in daily service delivery and operations.
- Ensure process efficiency, automation stability, and system reliability.
- Drive continuous improvements through proactive automation development.

**Pre-sales & Business Support**
- Provide pre-sales solution support for automation solutions.
- Assist in proposal development and solution presentations.

**_Experience_**
- **_6+ years_**_ of experience in _**_IaC code development_**_ for automation in service delivery/operations._
- Proven experience in:_
- **_Ansible, Terraform, and Chef_**_ platform setup, configuration, and management._
- **_Code versioning, CI/CD, and automated testing_**_._
- **_DevOps platform setup and CI/CD pipeline deployment_**_._
- **_End-to-end implementation of IaC in managed services projects_**_._

**_Technical & Professional Skills_**
- _Strong knowledge of _**_Linux/Unix/Windows Administration_**_._
- _Experience with automation/configuration management using _**_Puppet, Chef, or Ansible_**_._
- _Hands-on experience with _**_PostgreSQL, MS SQL, and MySQL_**_._
- _Proficiency in _**_source code control, versioning, and automation tool integration_**_._
- _Some knowledge in developing playbooks using _**_RPA tools_**_._
- **_Certifications in DevOps or automation tools_**_ (preferred)._

**_Non-Technical / Soft Skills_**
- _Strong _**_problem-solving skills_**_ and attention to detail._
- _Passion for _**_programming and automation_**_, with a proactive approach to process improvements._
- _Good understanding of _**_systems, networking, and software development lifecycle_**_._
- **_Self-motivated, team player_**_, and able to work independently._

**_Qualifications_**
- **_Degree/Diploma_**_ in Computer Science, IT, or a related field._
- _Hands-on experience in developing _**_Infrastructure-as-Code (IaC)_**_ using scripting languages such as _**_Ansible, Python, Chef (Ruby), Terraform (HCL), Groovy, PowerShell, or Bash_**_._

We are driven by our **AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity**—and we seek individuals who embody these values in both their professional and personal lives. We