Executive, Corporate Ticketing

7 days ago


Singapore CHANGI TRAVEL SERVICES PTE. LTD. Full time

**Key Job Responsibilities**:
**Ticketing and Reservations**:

- Book, re-book, and cancel airline tickets as per client requirements.
- Issue domestic and international flight tickets using airline reservation systems or Global Distribution Systems (GDS)
- Manage ticket exchanges, refunds, and reissues in accordance to airline policies.

**Customer Service**:

- Assist customers in planning their travel itineraries based on schedules, budgets, and preferences.
- Provide information on ticket prices, travel regulations, visa requirements, and baggage policies.
- Address customer queries, resolve complaints, and ensure a positive travel experience.

**Coordination**:

- Liaise with airlines, agencies, and other stakeholders to confirm flight schedules and resolve booking issues.
- Communicate updates about flight delays, cancellations, or changes to passengers promptly.

**Documentation and Reporting**:

- Ensure accurate records of all reservations, payments, and ticket issuance.
- Prepare periodic reports on bookings, ticket sales, and customer feedback.
- Maintain compliance with airline rules, industry standards, and company policies.

**Sales and Promotion**:

- Upsell additional travel services such as WiFi routers, e-SIM, insurance, hotel bookings, and car rentals.

**Job Requirements**:

- At least 1-2 years of relevant experience in a Corporate Ticketing role or similar in the travel industry.
- Good understanding of ticketing processes and travel regulations.
- Excellent communication and interpersonal skills to interact with customers and stakeholders.
- Strong organizational and multitasking abilities with attention to detail.
- Customer service-oriented with problem-solving skills.
- Ability to work under pressure and meet deadlines in a fast-paced environment.
- May involve shift work, including evenings, weekends, and holidays, depending on the organizations hours of operation.



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