Move Manager

1 week ago

Singapore THE FAMILY MOVERS (SINGAPORE) PTE. LTD. Full time

Prior working experience in the related field is not required but preferred for this position.
- Required Skill(s): communication, organized, motivated, deadline orientated, ownership
- Preferably Non-Executive specialized in Customer Service or equivalent.
- Moving and relocation industry experience preferred but not essential
- To manage, maintain, develop and improve the quality and customer ratings for the customer service department.
- To serve as a point of contact for all assignees, accounts, for both private, corporate & agent business.
- To communicate & interact with very demanding assignees / accounts and continually enhance the company relationships with our move managers
- Efficiently liaise with assignees, finance, operations, sales teams and destination agents to ensure best practiceAccurate file management & administration of all agent and private move initiations.
- Ensure that all accounts are maintained to the highest level, running the move as cost efficiently as able without compromising on any quality standards.
- Maintain close communication with the accounts, colleagues and other departments.
- Use all resources available to ensure the highest customer satisfaction. Maintain and build strong relationships with all freight & ancillary suppliers.
- Liaise with any overseas agents and other global suppliers.
- To work closely with the move managers, sales, shipping & operations teams.
- To ensure precise and accurate data management
- Accurate client file management
- Compensation will be determined based on experience and other qualifications

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