Intern - Information Technology

At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve our vision we’re looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Key Work Level Accountabilities:

- Assist and guide the APAC users with accessing the various IT systems or devices.
- Perform investigation and provide resolution to IT related issues or requests raised by APAC users.
- Assist and provide support to the APAC IT manager on issue tracking and MI reporting.
- Assist and provide support to the APAC IT manager with special projects.

Key Responsibilities for this role:

- Acting as one of the day to day key points of contact and liaison with 1st line support (e.g. Service Desk) and 3rd line support (e.g. Desktop, Messaging, Networks Teams) and also M&G IS/IT Teams in London.
- Assist the APAC IT team with providing BAU support to users on issues relating to Desktop, Laptop and associated devices, AD account, PVPN and authentication, Windows security patches and upgrades, as well as the Video Conferencing and Telepresence facilities in office or on users’ laptops.
- Manage LAN attached printer problems incl. network connectivity, printer queues, and liaison with printer vendor on issue resolution.
- Escalate IT issues to 2nd and 3rd line support teams, act as liaison between technical teams and end users, ensure adequate communication to end users, and follow up on the issues through to resolution.
- Participating in APAC IT project work, such as setting up new local office in another APAC location, and assisting with other APAC offices with share point migration and post migration support.
- Assist the APAC IT manager with managing the group head-office driven change activities in APAC offices and work with global IT teams and vendors on post implementation support.
- Manage IT related communication & follow-up checkpoints with stakeholders from multiple business functions including Sales and Distribution, Public Asset Investment and Dealing, Real Estate and Private Credits Investments, Risk and Compliance, Finance and other support functions.

Key Knowledge, Skills & Experience:

- Bachelor’s degree or diploma in Computer Science / Computer Engineering or equivalent professional qualification.
- Knowledge of Desktop, Laptop, Surface Pros, Citrix, Outlook, Windows 10, Active Directory, DNS, DHCP, WINS, TCP/IP, Azure / Cloud computing, Remote Access, and Apple technologies.
- Good communication and interpersonal skills.
- Analytic skills and problem resolution skills.
- Self-driven and motivative. Ability to work in a fast pace environment and ability to follow-through and prioritise the concurrent work activities.

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.