Centre Supervisor

COMPANY DESCRIPTION

**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics, and a family medicine clinic

DESIGNATION : Centre Supervisor*

RESPONSIBILITIES

NTUC Health is one of Singapore's largest community health and eldercare providers. Through our Active Ageing Centres, we engage the seniors within the clusters and support them by reaching out to understand their needs, curating programmes that cater to the needs of active seniors, and befriending isolated and vulnerable seniors.

As a Centre Supervisor, you are responsible for the overall smooth operation of the AAC, and meeting the targets set by the management and funders. You oversee the daily operations and administrative matters and work with the regional health system (RHS, healthcare cluster), volunteers/befrienders, grassroots, and schools, on activities and programmes for the seniors.

**Planning and Operations**
- Promote NTUC Health Eldercare services and programmes - Ensure the overall smooth operations of AAC within the allocated budget - Lead and plan seniors outreach activities to know our seniors in the community
- Plan and organize active ageing programmes that improve daily attendance at the centre
- Upkeep AAC to provide a safe and conducive environment for seniors
- Ensure all the senior activities and programmes in the AAC promote a community climate of multi-racial tolerance, harmony and cooperation among residents
- Collect regular feedback from befrienders on vulnerable seniors’ conditions and engage appropriate community partners to address those issues
- Plan marketing activities and develop publicity materials with the support of the Corporate Communication representative.

**Partnerships**
- Develop the network and collaborate with community partners and national bodies, for example, RHS, grassroots, social service agencies, NAC, SportSG, etc. on suitable programmes and activities for seniors
- Empower and develop active seniors to serve other vulnerable seniors in the community. Attend networking sessions and management meetings as required

**Administrative work**
- Support necessary evaluation and all critical reporting processes for the management and funders of the programme
- Ensure ontime and accurate reporting to the management and funders

**Supervisory role**
- Recruit, supervise, and engage staff, microjobbers, volunteers to help run or assist in the AAC's programmes
- Coach and guide the team members to deliver their duties May require to perform additional duties as requested

QUALIFICATIONS
- Minimum GCE 'A' level or Diploma
- Centre Supervisor: 3 years of social service, community engagement, or eldercare experience.
- Assistant Centre Manager: minimum 5 years of supervisory experience, preferably in community or healthcare sectors
- Centre Manager: Minimum 7 years of supervisory experience, preferably in community or healthcare sectors
- Proficiency in digital skills
- Good collaborative and stakeholder management skills
- Good problem solving and planning skills
- Proficient in Google Suite Applications
- Able to motivate peers and team members
- Service mindset, genuine interest to engage our seniors in the community
- Possess good interpersonal and communication skills
- Pleasant, proactive and highly accountable for the work assigned

OTHER INFORMATION

Advantageous & Additional Skills:

- Experience in running operations or Active Ageing Centres
- Ability to converse in local languages

**The employee may be required to work on some weekends and weekday evenings when there are programmes or events during those times.**

**Locations**:

- Bukit Merah
- Bukit Merah View
- Telok Blangah