Field Engineer

6 days ago

Kallang, Singapore The Hacens Full time

**Responsibilities**
- Responsible for all level 1 onsite and remote technical support and onsite corrective and preventive services on all company products, including machines & systems.
- Responsible for installation, configuration, troubleshooting, replacement and repairing (if any) on the company products in a field environment.
- Maintain a positive image and high customer satisfaction with company’s customers.
- Follow documentation, policies and procedures and perform tasks with mínimal supervision and completed the essential paperwork timely.
- Guide/assist the local or oversea customer to investigate or troubleshoot the issue
- Ensure that issues are handled within the agreed service level agreement (SLA) timeframe.
- Explain to customers on basic functionality of company products

**Specifications**
- 1 - 2 years of working experience in field technical support.
- (Fresh graduates with relevant qualifications are welcome)_
- Possess a Diploma or NITEC / Higher NITEC in Computer / Electronic Engineering, Electrical & Electronic Engineering or a related field.
- IT knowledge and technical troubleshooting skill is desirable.
- Work well in a team setting.
- Able to travel overseas for short-term assignments and installations (overseas allowance provided).
- Weekend standby (until 11pm) on rotational basis and to be on-site when as needed/requested by customers (standby allowance provided).
- Prefer to have own transport (transport allowance provided) or possess Class 3 driving license (Company Van provided)

**Salary**: $2,200.00 - $4,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Yearly bonus

License/Certification:

- Class 3 Driving Licence (required)

Work Location: In person

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