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Operations Engineer
2 weeks ago
**Company Summary**:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better-whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.
**Position Summary**:
This role would focus on our Workplace Technology Solutions (WTS), a brand-new vertical at DVI Solutions. It focuses on the deployment of IoT systems and solutions within Corporate Real Estate (CRE) projects to collect, aggregate and compute data that is presented on a customized dashboard to provide data-driven actionable insights for various corporate stakeholders.
**Responsibilities:
**Project**
- Regular site visits to ensure quality service and smooth operations for clients.
- Pre-sales solution design and quotation generation
- On-site work such as installation supervision (cabling, mounts, sensors/devices) and configuration of local IoT/networking system
- Liaison with vendors, clients, contractors and overseas DVI project teams
- Remote access work such as configuration of WTS system and client onboarding
- Execution of UAT
- End to end project documentation such as Requirements Gathering, Sensor Master List, Sensor Deployment Plan, Functional Sign-Off, UAT, Operation and Maintenance Manual.
**Maintenance**
- L2 client support (remote and on-site)
- L3 client support (liaison with vendor to fix bugs within vendor's system and/or activation of device RMA to vendor)
**Product Testing**
- In-depth testing of WTS vendor product functions/features to uncover bugs to be fixed
- Setup of test IoT system and environment in DVI Office (WTS hardware and software - cloud/on-prem backend and/or frontend)
**Required Education/Experience**:
- Diploma in Electrical & Electronic, IT, IoT, Infocom, Computer Engineering, Robotics or related
- 2 years of working experience in IoT Systems, Access Control, Surveillance, Building Management System, Cloud (Azure/AWS), Computer Networking or related
- Prior experience as a project engineer with the construction industry (main contractor or M&E sub-contractor) would be advantageous
DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
