Well+ Program Management

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a **Well+ Program Management, Assistant Manager.**

**Principal Responsibilities**

Program set-up
- Set-up the Wellness program into the relevant platform pre-program launch and conduct all relevant testing to ensure a successful launch
- Solve any platform issue with a “customer first” approach in timely manner, and adopt a continuous improvement approach following any issue to avoid repetition in future
- Collaborate with relevant parties at group and local level, follow relevant governance / process and ensure effective program implementation

Program enhancements
- Use data points, insights customer feedback to improve Platform and digital customer experience
- Lead the integration with other platforms (such as Customer and Distributor Front-ends) to enhance Wellness program experience
- Lead integration with potential other partners (ie wellness, rewards)
- Manage the vendor relationship, performance and proactively work with Global team to speak to the vendor with a single voice to maximize negotiation power.
- Train other team members to be able to run basic platform management activities for business continuity purpose

Program Management
- Ensure the Wellness platform is up and running all the time, and maximize platform performance
- Work closely with the Global and Local teams to localize and shape the Singapore wellness program offer proposition
- Create a holistic and differentiated customer experience that includes interactive touch points that can drive commercial opportunities for Insurance and Bank alike
- Propose additional customer engagement KPIs and requirements to be tracked in dashboards as part of customer engagement activity

Requirements

**Requirements**:

- Business Analyst (BA), Digital, Technology experience is preferred
- Experience in end-to-end development cycle is preferred
- Customer centric mind-set to drive customer behaviours
- Good stakeholder management to be able to influence colleagues from other departments and progress
- Proactive team spirit with strong inter-personal skills
- Self-motivation, the ability to work independently and ability to get things done
- Adaptability to changes, an open mind to learning new skills on the job
- Good understanding of local market and customer behaviours
- Keen interest in problem-solving
- Strong communication (verbal and written)

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.