Park Manager

4 days ago

Singapore DREAMUS EDUTAINMENT PTE. LTD. Full time

As a leading provider of experience-based play facilities in Singapore, we provide unique interactive play experiences through:

- SuperPark in Suntec City Mall
- Pororo Park Singapore in Marina Square
- Tayo Station in Downtown East
- Petite Tayo KidsClub in Kallang Wave Mall

Aside from interactive play and entertainment, DreamUs Group strives to produce natural learning experiences for kids while having fun. Our play areas encourage active motion and prepare them for the real world through unexpected teachable moments.

**Responsibilities**:

- Lead the team to be proactive in maintaining Pororo’s Park guest service standards.
- Maintaining and upkeep the safety as the priority focus while ensure the team engage our guests in a variety of activities, programs and/or learning journeys.
- Be able to come up with flexible solutions in resolving guest situations via face-to-face, mobile, or other digital communication channels.
- Nurture the team to prepare and execute various roles in the park.
- Support Sales & Marketing team to promote our park's portfolio by actively participating in planning meetings, new product and/or program launches and seek to value add to the overall delivery and customer experience enhancement.
- Ensure the team adheres to the safety checks on all equipment and facilities per the SOP.
- Work with the team lead in charge to optimize resources on deployment, lead and ensure all onboarding, trainings materials are adhered to on our guidelines.
- Prepare monthly reports and attend regular meetings where the business and operations of the park is on the agenda.
- Manage financial transactions and prepare budgets
- Sourcing, managing and maintaining the resources needed to deliver the programmes, to a budget
- Recruitment and training, including developing a training programme to recruit and retain and onboard new staff quickly.
- All other ad-hoc duties assigned.

**Job Requirements**
- At least 5 years’ experience in leading a team.
- Experienced in operations deployment planning, training, people management
- Relevant experience in managing mascots, stage performance will be advantageous
- Good communication, interpersonal skills.
- Flexible, self - starter and dynamic
- Able to adapt and work in a fast paced environment.
- Ability to manage multiple and complex projects simultaneously with the support of other business units.

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