Senior Officer

6 days ago

Singapore ITE Institute of Technical Education Full time

[What the role is]

As a Senior Officer, your role is to supervise/lead operations at the Customer & Visitor Centre (CVC) under the Customer Relations Department (CRR). You will need to execute policies and procedures to ensure that a standardised level of service is maintained. You will also be required to handle/support projects in functional areas within the department.

[What you will be working on]

You will be required to:

- Execute daily work at assigned touchpoint(s) through understanding of customer service policies, work processes and use of systems (e.g. Telephony, Customer Relationship Management, Queue Management, etc.)
- Attend to customer feedback, complaints and compliments
- Coordinate and liaise with various stakeholders (internal/external) for intakes and support department projects and prepare related reports for submission.
- Help manage the social media platforms and QSM system.
- Assist and support any other projects/events/duties as assigned within the department

[What we are looking for]
- You should be a team player with at least three years’ experience in the service industry
- You should also have proven administrative and organisational skills, as well as excellent interpersonal, written and oral communication skills
- You should be able to lead/supervise a team of support/counter staff

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