Gcoo - Facilities Manager - Services Delivery Management - Vp

**GCOO - Facilities Manager - Services Delivery Management - VP**:
**Job ID**:R0402472

**Full/Part-Time**:Full-time

**Regular/Temporary**:Regular

**Listed**:2025-09-17

**Location**:Singapore

**Position Overview**:
**Details of the Division and Team**:
The purpose of the Facility Manager is to take responsibility for the delivery of all workplace facility services, through the Bank’s Tier 1 and 2 vendor partners, along with any change programmes delivered at a local level, not limited to but including reactive works for both established and ad-hoc services.

The Facility Manager has accountability for delivering the DB Global Real Estate Teams vision and strategy, at a country level, focusing on achieving consistent operational excellence and client/user satisfaction through industrialization, price/value optionality, and leveraging increased automation and the use of technology to ensure Service Delivery and Operations are fully aligned and integrated.

The Facility Manager is accountable for performance outcomes within their assigned work-stream. They will lead their local team providing regional oversight of operations and working closely with GRE colleagues to ensure client satisfaction, achievement of business goals and close management of risk.

The Facility Manager is accountable for developing and implementing strategies to deliver continuous improvement through implementation of best practices, for execution of transformation and transition projects and for managing service provision through strategic partners and local vendors and vendor management colleagues.

The Facility Manager is a member of the Service Delivery / Operations professions and will provide thought leadership in Service Delivery / Operations, particularly as it relates to their domain experience.

The Facility Services Delivery Manager will develop strong, trusting relationships with leaders within the business and support their team members to achieve trusted advisor status. As a of the Global Real Restate Team they will be a leadership role model and will actively engage with members of the wider Divisional team, at all levels, ensuring employees understand how they are contributing to the delivery of the business strategy and their role in managing and minimizing risk, as well as the future direction of the business.

**What we will offer you**:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

**You can expect**:

- Flexible benefits plan including virtual doctor consultation services
- Comprehensive leave benefits
- Gender Neutral Parental Leave
- Flexible working arrangements
- 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

**Your key responsibilities**:
**Service Delivery Management**
- Local oversight of the Service Delivery line in support of the Bank’s business operations, ensuring services are delivered effectively and operational platforms are maintained to the highest standard, with mínimal risk to the Bank’s business operations.
- Actively participates in the development of short, medium and long term plans for improving the effectiveness and efficiency of service delivery that will generate a significant, positive impact on the business unit's profitability/cost containment objectives and strategic direction.
- Drives the implementation of the service delivery platform, including development of new solutions, processes, policies and organisational structures/models, ensuring stability of existing operations at all times.
- Drives the implementation of innovative business change solutions, including Divisional and DB-wide initiatives. Plays an active role in new product/service development, process and performance improvement initiatives, to deliver industrialised solutions and client optionality.
- Actively manages operational performance against agreed financial and non-financial targets for assigned products/services, including benefit of investment initiatives.
- Actively drives the development and benchmarking of world-class operational standards and ensures their implementation as appropriate.

**Performance Management**
- Produces and manages performance measures against agreed metrics to demonstrate:

- Satisfactory service delivery
- Performance against Key Performance Indicators (KPIs)
- Delivery of Service Level Agreements (SLAs)
- Key Risk Indicators (KRIs)
- Variance reports demonstrating well managed costs against budget
- Client satisfaction feedback
- Timely submissions that provide clients, colleagues and partner functions with regular and ad hoc Management Information (MI), analysis and insight to drive new thinking, development and implementation of interventions to address changing business needs and reflect market trends.

**Finance Manage