Lead, Wrb Operations Transformation

Job ID: 26422

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 28 Apr 2025

**Job Summary**
- The incumbent will be part of the Client Enablement team in Wealth and Retail Bank (“WRB”) Operations. This incumbent will lead transformation of the WRB operations to delivery scalability, operational efficiency and client experience globally with laser sharp focus on key focus markets. This will include working with Operations MT, Initiative leads, WRB country operations MT and journey responsible to work on the overall execution of WRB TC, IC and FFG book of work that defines the Ops transformation roadmap.- The other element of the role is project management oversight and participate actively in the delivery of Operations Transformation roadmap**Key Responsibilities**
- Responsible for identification, design, and execution of initiatives that will elevate client service delivery within the bank
- Tracking the portfolio of initiatives that will deliver on the vision with clear performance accountability; incumbent will be responsible for measuring milestones and progress updates
- Maintains project management standards, best practices, and processes to ensure projects are executed efficiently. Has the ability to analyse and execute optimum utilization to help achieve strategic objectives.
- Track project metrics, progress, and tasks of the Project/ Programme, including financial management, project planning, overall project governance and various management reporting

**Strategy**
- Manage and track execution progress of approved initiatives to drive the Transformation agenda.
- Leverage and actively use data and analytics to play a major role in transforming the client’s experience
- Ensures that programmes and portfolios are aligned with operational and strategic objectives

**Business**
- Maintain strong stakeholder engagement with Business, TTO, Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups to support the Transformation agenda.
- Understands risks, business imperatives and business context when facilitating decision making impacted by the process re-design, create solution options and make recommendations.
- Ensure appropriate and insightful data and analytics that can drive business decisions

**Processes**
- Understanding of the WRB process universe to appreciate horizontal delivery synergies
- Continuously improve productivity and efficiency of operations and drive standardisation agenda for WRB Operations, maintaining rigorous cost and investment discipline across the business.
- Prepare reports, presentations, papers and review material to support discussions and decision making at various forums
- Supports continuous improvement and operational efficiency of processes to optimise operating model and employee experience.

**People and Talent**
- Demonstrate and act as a role model of the Group’s values and culture in the region
- Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement
- Set effective metrics and standards, transparently communicating them relevant stakeholders

**Risk Management**
- Independently identify key issues and initiate efforts to assess and drive resolution, working in collaboration with WRB Operations teams.
- Works with Program/ Project managers to manage & track risks, issues, impediments throughout the project life cycle and to follow up through its resolution.
- Risk control and governance: ensuring oversight and driving improvement in the control & resilience agenda.
- 10+ years of experience in the financial services space with strong transformation and Programme Management background
- Strong change management experience and proven ability to develop and execute transformation roadmaps
- A Bachelor’s degree of equivalent
- Training: PMP or Programme Management or Agile

**Role Specific Technical Competencies**
- Manage Conduct
- Manage Risk
- Business Facilitation
- Manage Change
- Management of Frontline Risk
- Business Governance & Support
- Strategy & Business Model
- Service Delivery & Operations Management

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When yo