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Computer Engineering Assistant

2 weeks ago

Singapore ALM TECHTRADE SOLUTION PTE. LTD. Full time

**Computer Engineer Assistant Job Description**

We are searching for a talented computer engineer assistant to monitor, diagnose, and resolve technical issues associated with a range of hardware and software systems. As a computer engineer assistant, you will be required to help customers by setting up user accounts, installing operating systems, and provide training on new software programs, among other duties.

To ensure success as a computer engineer assistant, you should be able to efficiently troubleshoot and diagnose issues and have a broad knowledge of the latest developments in computer technology. An outstanding computer engineer assistant can communicate technical language to customers in laymen's terms and implement cost-effective solutions to technical problems.

**Computer Engineer Assistant Responsibilities**:

- Responding to customer requests and emergencies as needed.
- Monitoring computer systems for malfunctions and errors.
- Performing maintenance and updates on hardware and software systems as needed.
- Installing new hardware such as computers, servers, and other peripherals.
- Installing and updating software such as MS Office, antivirus, and operating systems.
- Troubleshooting and diagnosing technical issues.
- Implementing repairs and updates based on diagnostic assessments.
- Generating error, diagnostic, and repair reports.
- Providing customers with training on the operation and maintenance of various computer systems.
- Keeping abreast of the latest developments in hardware, software, protocols, and diagnostic techniques.

**Computer Engineer Assistant Requirements**:

- Degree in computer science, information technology, or similar.
- CompTIA A+ or Network+ certification preferred.
- Minimum of 1 year's experience in information technology preferred.
- Capable of working on a variety of operating systems including Windows, Apple IOS, and Linux.
- Sound knowledge of IT hardware including computers, servers, and other peripherals.
- Excellent understanding of software systems including network, enterprise, and office programs.
- Ability to provide excellent customer service even in stressful situations.
- Excellent analytical thinking and problem-solving abilities.
- Willingness to travel, work after hours, and on the weekends