Customer Service Officer

4 days ago

Singapore NEW PORT DUTY FREE PTE. LTD. Full time

Order processing duties including but not limited to order entry, order amendments, order status notification, and order expediting.
- Provide professional service and advice to customers pertaining to products.
- Follow-up on outstanding order and perform call-backs to customers if necessary.
- Perform close follow-up and internal co-ordination with customers, logistics and warehouse to ensure timely delivery.
- To liaise at all times with all team members and work as a team to achieve the sales targets.
- Prepare proforma invoice for the accuracy of the orders.
- Maintain Picking Order (OE) filling system according to Order Number (NPO Number) every morning.
- Maintain signed Delivery Order (DO) filling system according to Order Number (NPO Number) every morning.
- Maintain daily Delivery Schedule Report filling system. Any other ad-hoc tasks and duties as assigned.

**Job Requirements**:

- Minimum “O” / Diploma levels.
- 1-2 years of experience in customer service-related roles.
- Competence in PC skills (MC Microsoft Office)
- Must be a team player, independent, positive working attitude and able to work in a fast paced environment.
- Good communication skills and able to take up pressure.

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