Video Integration Engineer

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you’ll be part of**

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

The Video Business Unit is a verticalized team, responsible for pre

**What you will learn and contribute to**

Are you passionate about solving problems?

As part of our team, you will:

- Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on issues reported by customers. Provide in depth investigation of critical escalated issues. Provide technical support to all the Nokia Service Delivery teams.
- Installation, configuration and operations support of complex IPTV/OTT Video solution.
- Maintain high level of customer satisfaction by providing services fully compliant with the SLA.
- Create and maintain customer relationship on a day-to-day basis, e.g., communication, information gathering, operational review, escalation and reporting. Provide appropriate follow-up to customers.
- Engage additional support level within a predefined time frame and collaborate with them, as needed, in order to resolve the issues (internal and external escalations).
- Ensure every customer reported issue is properly documented in the ticket for tracking purposes and learning opportunities.
- Ensure time tracking accuracy for cost charging purposes.
- Understand the service metrics, thresholds, and key performance indicators used to govern the ticket resolution process.
- Use the knowledge management tool by searching/creating/updating articles. Proactively share knowledge.
- Participate in on-call rotation: 24/7 readiness to pick up call including weekends during on-call week

**Your skills and experience**

You have:

- Bachelor’s degree or foreign equivalent in Electrical Engineering, Computer Science or related field.
- 2 years of progressive experience as IPTV or OTT Video Engineer, IP Engineer, CDN Engineer or R&D Support Engineer in related to IP Video area or similar.
- Technical Skills:

- Windows Server
- MediaKind Mediaroom Product
- IP/Enterprise Networking
- Virtualization Technologies
- Scripting or coding basics
- Good verbal and written English
- Technical knowledge of IP and video solutions, architectures, products and protocols:

- Product knowledge and hands on experience in installation or support of MediaKInd (former Microsoft) Mediaroom
- IP standards, Technologies and Protocols (QoS, MPLS OSPF, BGP IGMP, etc.)
- IPTV and OTT Video delivery, CDN
- Head-end, Transcoding, DRMs, Firewalls, load balancers, nPVR concept, splunk, Nagios - valued
- Knowledge of digital television standards like DBV, DTT, MPEG-2/4, H.264 (optional)
- Experience with server hardware, preferably both blades and rack mounted servers. Preference to HP DL* and BL* series, MSA, 3PAR.
- Experience in Microsoft Windows Server, Microsoft SQL Server, SCCM, SCOM, Windows networking
- Good spoken and written English (Level 5 / B1).
- Technical writing capabilities.

It would be nice if you also had:

- Understanding of High availability technologies: network redundancy, server clustering, RAID
- Know-how on scripting technologies or coding experience is an advantage. Powershell is preferred.
- Know-how on virtualization technologies, preferably Hyper-V.
- Linux administration is an advantage.

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

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