Advisory Services Specialist

**KEY DUTIES & RESPONSIBILITIES**
- Act as point of contact for highly visible, complex, and / or escalated immigration cases for our clients
- Work with Newland Chase’s Advisory Services’ team to complete multi-jurisdictional research projects and reference for immigration clients / prospects and internal Newland Chase Operations and Client Services’ teams
- Review internal and client-driven metrics to highlight immigration trends and areas to improve efficiency for both the Newland Chase clients and operational teams
- Work closely with Newland Chase clients to identify educational opportunities and create / present training on topics relevant to our client’s global mobility and business travel programs
- Support and undertake informative training sessions for Newland Chase’s internal teams to enhance their knowledge in specific immigration areas, and to improve their understanding of the work of Advisory Services to help them identify, pursue and generate new advisory projects
- Work with Newland Chase’s national offices and our Network Partners’ team to monitor changes to immigration laws / regulations, create immigration alerts around those changes for publication as well as ensuring dissemination of information across the Advisory Services’ team
- Research global immigration regulations, changes to global legislation and provide updates to the Advisory Services team and Newland Chase clients
- Draft articles and immigration updates to be published on various Newland Chase proprietary platforms, in addition to, industry-wide publications
- Together with Newland Chase Client Services’ team, create onboarding strategies for new clients and monitor the onboarding process to ensure compliance and regulatory requirements are satisfied
- Assist the Newland Chase marketing team with external presentations and webinars, and represent Newland Chase at regional immigration conference, symposiums and similar engagements
- Work with Newland Chase reporting and finance teams to prepare and review cost projects for clients and assist clients with budget forecasting exercises
- Ensure that all billable work undertaken is profitable and in scope, is billed promptly on completion and that additional fees are agreed in advance for additional services.
- The Advisory Services Specialist will provide general support to senior members of the Advisory Services team.

**ESSENTIAL**
- Minimum 3 years of broad immigration experience
- Proven ability to research, identify, analyze and interpret information from a range of sources and develop an appropriate solution
- Proven ability to work as part of a team
- Proven ability to undertake work on a project basis
- Able to demonstrate a positive and flexible attitude to work, particularly to new initiatives
- Proven ability to manage a diverse and varied (potentially complex) workload
- Proven ability to work with VIP clients, including senior level corporate contacts
- Proven ability to maintain a clear overview of the key issues and prioritize effectively
- Proven ability to influence effectively and sensitively, verbally and in writing

**DESIRABLE**
- Graduate level degree or equivalent
- Second language
- Proven ability to manage external third parties

**PHYSICAL DEMANDS**:

- Visual acuity; ability to view computer screen for full shift, approximately eight hours
- Sitting for extended period of time
- Manual dexterity for operating a computer, keyboard and mouse
- Speaking for operating a phone with ability to convey detailed information accurately and clearly

**WORKING CONDITIONS AND LOCATION**:

- Office environment: exposure to computer screens
- The ability to work from home/telework would be available.
- Travel may be required
- ** Work location complies with all COVID-19 safety protocols.