Customer Success Account Manager

Munich Re is one of the world's largest reinsurers providing solutions for complex risks to 40 million clients in over 30 countries.

Munich Re Automation Solutions are the market leader in providing new business processing and underwriting automation solutions to the life insurance industry. The Automation Solutions division of Munich Re delivers exceptional solution-based expertise that enables straight through processing (STP), increases sales and reduces costs for life insurers worldwide.

Headquartered in Dublin Ireland, the Automation Solutions division of Munich Re also has offices in Sydney, Tokyo, Singapore and Chicago.

**Description**
- This role is responsible for managing and supporting the Customer Success activities in Munich Re Automation Solutions. We are seeking a team mate to engage with customers in the full range of account management activities of or client account base. The Customer Success Manager / Director is responsible for developing and maintaining key client relationships in line with the regional strategy developed by the Regional VP of Client Success._
- This position will manage a book of business for the region and will have the opportunity to up and cross-sell MRAS and Munich Re products as well as introduce new and expanded solutions. In collaboration with internal partners such as Subject Matter Experts and Product Specialists, the Customer Success Manager / Director leads existing client sales cycles, supports new business for automated underwriting, claim solutions and partnering Reinsurance services for strategic clients._

**Responsibilities**:

- Manage full customer success lifecycle which includes:_
- Develop a thorough understanding of our products and service offering to better upsell and cross-sell to client
- Oversee the customer lifecycle to proactively drive business value and adoption, and to ensure ongoing client satisfaction and retention targeting strong client partnerships;
- Act as the primary point of contact in all matters relating to client concerns and needs, ensure swift resolution by leveraging resources from cross-functional teams, as needed;
- Meet regularly with members of the cross-functional teams to evaluate progress and identify new ways to improve client KPIs, sales growth, cost savings, and satisfaction;
- Take inquires and proactively understand the challenges faced by customers and their key stakeholders addressing their needs, risk identification and accurately representing the voice of customers within MRAS;
- Building and supporting customers as advocates of MRAS and MRe in the provision of our independent and complimentary services.
- Maintain accurate client records and work with clients and internal stakeholders to complete SOWs, contract updates and renewals.
- Illustrate a deep understanding of client decision-making approach, priorities, and requirements.
- Manage sales cycles and involve Domain Sales specialists and Subject Matter Experts where appropriate to develop and execute both tactical and strategic plans resulting in achieving client and MRAS KPIs.
- Generate progress reports and sales plans providing current forecasts and pipeline information to management.
- Meet established revenue targets, enhanced customer relationships to ensure satisfaction.
- Generate new revenue from research, product and service solutions and defending & growing existing revenue streams.
- Work closely with Product Specialists, Product Marketing, Professional Services and other colleagues to leverage their appropriate expertise to the sales cycle.
- Represent company at industry and company sponsored events, as required.
- This position requires travel.

**Qualifications & Attributes**:

- Bachelors' degree or equivalent experience.
- 5+ years' experience in customer management, client services, sales support or market research in technology and life insurance experience in sales, underwriting / claims space;
- Experience with Automated Underwriting or Claims for the Life Insurance Industry a plus;
- Creative, detailed oriented and highly organised;
- Ability to identify opportunities and sell on a needs/solutions and challenger approach as necessary;
- Proven track record of meeting or exceeding quotas, receiving positive customer feedback, and ability to influence key decision makers;
- Strong presentation and negotiation skills as well as outstanding client relationship management experience;
- Strong communication skills, both oral and written;
- Creative problem-solving skills and ability to diagnose issues, develop solutions, and lead the delivery of projects on time and within budget;
- Ability to multitask, juggle several responsibilities simultaneously, and meet short deadlines;
- Ability to work and learn independently and demonstrate work within a team environment;
- This role will have significant travel - expected >50% of time.
- Proficiency with common customer success, account profiling, and customer relationship management so