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Retail Associate

2 weeks ago

Singapore Singapore Fashion Council Full time

**WHO WE ARE**

**Singapore Fashion Council (SFC) **- formerly known as Textile and Fashion Federation (Singapore) is the official association for the têxtile and fashion industry in Singapore. Embracing a transformative vision, SFC aspires to become a **Vibrant Asian Hub for Responsible Fashion **.

With a focus on three key pillars**:Sustainability, Innovation & Technology and Asian Craftsmanship **, SFC works closely with diverse partners across the value chain to offer thought leadership, extensive networks, and resources - to drive impactful change throughout the ecosystem.

**Career Opportunity / Role Overview**:
SFC is looking for dynamic individuals with strong appetite to learn, enjoy a collaborative work environment, passionate in serving customers and want to be part of the retail family that sets common goals and works together to create a positive, supportive work and retail environment.

The Retail Associate is a key member of our Design Orchard Retail Showcase (DORS) and the face to our customers. Knowledgeable, friendly, enthusiastic, you will provide a unique experience that embodies our Brand DNA.

As this role is in a service environment, you should be someone who has strong communication and interpersonal skills with a great and welcoming personality, able to inspire, lead and develop the team to deliver a seamless customer experience to make every visit to DORS unforgettable.

If you are passionate about making a difference and supporting our local businesses, or love interacting with customers whilst being part of a professional and dynamic team, we want you to join our DORS family

**Key Role and Responsibilities**:

- Welcome and engage customers by providing an excellent in-store experience at all times
- Ensure high levels of customer’s satisfaction through excellent service
- Develop client relationships through an individual approach and leveraging on the CRM and Marketing tools
- Maintain and build customer base and loyalty
- Maximize sales opportunity to achieve sales target and KPIs
- Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives
- Manage the day-to-day operations of the store including cashiering and housekeeping duties of the shop floor
- Assist in managing inventory
- Ensure that safety, security, and administration procedures are followed.
- Assist with any other duties and tasks as assigned by our Store Manager

**Pre-requisites**:

- Self-motivated and a good communicator
- Possess exceptional interpersonal skills in dealing with customers and the team members
- Have a positive, cheerful demeanor, and be a team player
- Passionate about, and supportive of, local fashion brands, products, and stories
- Enthusiastic about speaking, storytelling, and recommending said products
- Good product knowledge of the products in the store and be clear with the on-going promotions in the store
- This is a **part-time role **from **October to December 2024 **, with a minimum commitment of 2 months preferred.

By submitting your Curriculum Vitae (CV)/Resume, you agree to your data being used in conjunction with recruitment and employment purposes.

In order to maximize your opportunities to work with us, you are encouraged to keep the information provided accurate, complete and up to date.

**IMPORTANT**

We do not collect any of the following:

- NRIC/FIN or any national identifiers.
- Photo
- Date of birth
- Age
- Spouse/Family information