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Executive, Online Sales
2 weeks ago
**LOCATION: NEAR MACPHERSON MRT STATION**
**1. ROLE DESCRIPTION**
The Online Sales & Customer Service executive reports to the Operations Manager and is responsible for the weekly online orders. The role is to accelerate online operations, alleviate customer relation management support and E-commerce accounts. You will play a key role in shaping Dr.Bags digital presence, foster customer retention and brand awareness throughout this journey.
Dr.Bags is committed to facilitate a high performance and multi-dimensional learning curve that creates a strong foundation for young professional with the the ambition to thrive in the luxury E-commerce service industry.
**2. SPECIFIC RESPONSIBILITIES**
1. Have a complete understanding of Dr.Bags’ services so as to recommend and answer clients’ questions proficiently. Training will be provided.
2. Under the supervision of the operations manager, support in day-to-day processing of service order which involves skilled checking, assessment and explanation of services for cleaning, colouring, protection coating and repair services for bags, accessories and footwear.
3. Oversee daily and weekly deliverables to follow up on payments, service completion dates and schedules in accordance with order workflow system
4. Communicate with customers through various channels, provide a seamless customer service experience to uphold client service excellence and provide professional customer support
5. Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock-take exercises
6. Proactively acquire knowledge regarding luxury brand news, new services, new product information, customer feedback and staff communication
7. Communicate customer issues with operations team and devise ways of improving customer experience, including resolving problems and complaints
**3. COMPETENCIES**
1. Develop effective communication, problem-solving skills and interpersonal skills to manage clients tactfully
2. Gain experience on online e-commerce dynamics and platforms for luxury service industry
3. To be able to learn and identify clients’ needs and issues, and discover what it takes to meet their needs in an online retail environment
4. Acquire database management skills
5. Develop ability to multitask, organise, prioritise and manage time effectively
6. Gain experience in Customer experience analysis
7. Gain basic knowledge of digital marketing
