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Wsq Administrator Customer Co-ordinator

3 weeks ago

Singapore KENKO ACADEMY PTE. LTD. Full time

Salary Range: $2500.00 - $3300.00

Full-time Work Schedule: Sunday to Thursday (Permanent OFF: Friday & Saturday)

**Salary**: $10 per hour

Part-time Work Schedule: Saturday and Sunday (9am to 6pm)

**Key Responsibilities**:

- Create and upload course runs in the Training Partner Gateway (TPG) portal.
- Create sessions under the different course runs in TPG portal according to our timetables.
- Verify all the entries for the new students’ particulars and upload them into the course enrolment session under TPG.
- Check status of all the course runs/sessions & enrolment creations under TPG notification session and follow up accordingly.
- Monitor attendance for all the students registered under TPG.
- Coordinate with relevant course coordinators for any changes to the course runs and sessions.
- Submit and upload assessment results for all participants under the Registered Training Provider (RTP) programmes.
- Download all the Statement of Attainments (SOAs) for the various RTP programmes.
- Handle all administrative and logistic matters pertaining to TPG.
- Undertake all TPG related trainings initiated by SkillsFuture Singapore (SSG).
- Provide support in setting up the Student Management System.
- Provide administrative support for Resource Planning & Assessment (RPA) if needed.
- Assist the Planning and Compliance Team for the purposes of document submission and audits.
- Plan and manage the operations of programmes for WSQ and Non-WSQ courses;
- To propose and implement marketing action and sales plans to achieve organisational objectives and sales targets for designated market segments.
- To develop new business opportunity with current and new clients.
- To attend to customer's enquiries/ feedback and follow up with after sales service.
- To co-ordinate activities to ensure successful programme implementation and delivery.
- To assist with data collection and preparation of reports.
- Review and improve work processes;
- Any other tasks, reasonable and within the scope of the appointment, as and when assigned by management.

**Requirements**:

- Relevant Work Experience especially in WSQ related work will be preferred;
- Work Independently; Hard-Working; Team Player;
- ACLP / ACTA / DACE would have added advantage;
- Able to start work immediately