IT Systems Administrator Iii

The Regional IT System Administrator I will provide support for a wide variety of IT systems including, servers, network infrastructure, computer end points, telephony, IT security and services. This individual will also participate in the installation, moving and removal of servers and associated equipment and provide Tier 1 to Tier 3 support across the environment. This individual may be called on a 24/7 basis to support systems failures.

**MAJOR **RESPONSIBILITIES**
- End User Computing Support:

- Work with internal users as well as any subsidiaries and joint-ventures companies associated with PAC.
- Troubleshoot, diagnose and resolve standard user support hardware and tier 1 and tier 2 software problems including end-user telephony, PCs and enterprise data servers.
- Install, configure, deploy, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
- Ensure that IT systems comply with established policies, standards, licensing agreements, and configuration guidelines.
- Administration of desktop computers, notebooks, printers/photocopiers and telephony.
- Administering and maintaining user accounts using windows Active Directory.
- Support mobile working users across a number of platforms, including iOS, Android, MDM, VPN for remote access.
- Supporting Microsoft Windows 10 and above operating systems, and Apple MacOS operating systems.
- Meet all key performance Metrics including SLA (Service Level Agreement), IRT (Initial Response Time) and Customer Satisfaction.
- Strong communication and customer-oriented support skills are needed to provide best in class support to a diverse and global community. This includes professional representing IT to the regional leaders to gather their business requirements and develop solutions to meeting them.
- Strong oral and written communication skills across various cultures, countries and time zones will be necessary to support the PAC global business.
- Familiarity with VOIP, DNS and TCP/IP networking for troubleshooting and Telephony deployments.
- Create and update Knowledge Base articles to help with end user issues.
- Systems Administration Support:

- Manages IT Vendors for service delivery, cost and service.
- Monitors regional office circuits for bandwidth utilization and proactively servicing or upgrading to maintain both service and costs.
- Provides support for Server repairs and component RMA, work with server vendor support technicians where required to implement server repairs. Work with other IT members in testing new server hardware, and coordinate new server installation as well as swapping out and decommissioning of retired equipment. Work with Asset management personnel in assuring inventory compliance and tracking and labeling of servers and components.
Maintains current print server environment, install new printers and establish new print queues for users. Work with Unix administrators in supporting existing and future Oracle printing across the WAN. Work with remote administrators in maintaining and troubleshooting remote printing issues at the server level.

**EDUCATION/EXPERIENCE REQUIREMENTS**
- Bachelor's Degree in related field and Certification preferred. A 2-year degree or certification with a combination of experience may be substituted in lieu of a bachelor's degree.
- Min 4 years relevant work experience required.
- Demonstrated experience in end point lifecycle management.
- Demonstrated experience in installation, configuration, performance tuning of servers.
- Demonstrated history of working without close supervision.
**KNOWLEDGE/SKILL REQUIREMENTS**
- Familiar with client/server technology, LANs, WANS, and name resolution methods.
- Managed resources include contracted support personnel.
- Possesses the ability to document and communicate complex technological tasks and processes.
- Ability to perform root cause analysis procedures.
- Uses professional concepts and applies company policies and procedures to resolve a variety of issues.
- Works on problems of moderate to diverse scope where analysis of data requires evaluation of identifiable factors.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Knowledge of ITIL/ITSM processes plus Network and Telecommunications (TCP/IP, DHCP, DNS, Cisco switches, etc.).
**OTHER REQUIREMENTS**
- Occasional lifting of objects up to 50 lbs. is required. Repetitive tasks include data entry. 50% of time spent sitting.
- On-call availability.
- Ability to travel.