Support Consultant

2 weeks ago


Singapore MicroChannel Full time

Remote Work from Home
- Full Time Position - Monday to Friday 6.00 am - 3.00 pm
- Benefits galore

**Job Summary**:
**Key Job Responsibilities and Tasks**:

- Provide first level contact support and convey resolutions to customer issues.
- Log, manage and own incidents end to end through our Support Desk ticketing system.
- Walk customers through the steps to achieve a goal in our software on the phone.
- Follow up with customers, provide feedback/regular updates on progress and see problems through to resolution.
- Supporting APAC customers.

**Requirements**:

- Minimum 3 years’ experience providing help desk support with Sage 300
- An understanding of basic accounting/bookkeeping procedures.
- Ability and proven experience in providing excellent customer service.
- Excellent verbal and written communication skills.
- Positive attitude & ability to work as part of a team.

**Perks of working with MicroChannel**:

- Work for Australian leading Sage Partner
- Fixed dayshift
- Permanent work from home opportunity
- Competitive salary
- Laptop and IT equipment are provided

**Working hours**: 6AM to 3PM Singapore Time

This is an excellent opportunity to be part of the Leading Sage Partner in Australia. APPLY NOW with a detailed resume to our HR Team.


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