Technical Infrastructure Program Manager, Data
2 days ago
BA/BS degree in a discipline that requires problem-solving, typically Engineering, Physics, Finance, Business or equivalent professional experience
- 3-5 years of Operations/Supply Chain experience, e.g., procurement, operations management, logistics, process improvement, operations, finance
- Experience in conducting in-depth quantitative and qualitative analysis
- Excellent written composition and verbal communication skills
- Intermediate to advanced knowledge of Excel
- Excellent business acumen
- Ability to handle multiple competing priorities in a fast-paced environment
Job summary
The primary responsibilities from the Technical Infrastructure Program Manager include, but are not limited to, the following:
- Lead planning, execution, and delivery tasks of multiple project/programs simultaneously.
- Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health.
- Own regional goals. Maintain weekly reporting and inputs into regional Weekly Business Reviews and similar internal forums.
- Goal tracking and metrics performance.
- Perform root cause analysis and implement mechanisms to drive resolution of racks on hold.
- Identify process improvement opportunities and gather user requirements with key internal customers.
- Develop standard operating procedures, change/communication plans, and project/program-level status updates.
- Drive adoption with internal customers through effective change management.
- Anticipate potential issues and risks, and escalate appropriately and in a timely manner.
- Keep the customer experience as the primary focus.
- Advanced forecast modeling techniques including safety stock optimization and sensitivity analysis
- Experience with business intelligence and data visualization and reporting tools (e.g. Tableau)
- Intermediate to advanced knowledge of SQL, Perl, Unix/Linux, Visual Basic or other programming languages
- 3-5 years of Supply Chain planning experience, e.g., forecasting, planning, scheduling
- Meets/exceeds Amazon’s leadership principles requirements for this role.
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role
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