Salesforce Business Analyst

**About Capgemini**

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

**Job responsibilities**:

- Collaborate with the team with the aim of delivering overall value to the customer with Salesforce as the core solution.
- Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise reports including (but not limited to) preparation of business use case, scope and functional requirements.
- Work with the team to define functional and technical specifications for the new systeM/Functionality/enhancement; Write user stories and design sample process flows to illustrate desired to-be solutions.
- Translate and convey technical limitations to end-users and collaborate to find alternative workarounds.
- Configure/code functionalities based on requirements/user stories, following established configuration/development standards.
- Understand system functionalities, create test scripts, test & validate functionalities, and facilitate user acceptance testing.
- Craft role-based training materials, user guides and facilitate training.
- Create data migration templates, review mappings and correct data with relevant stakeholders.
- Create, update and maintain relevant project documentation as assigned.
- Participate actively in all activities throughout the project lifecycle.
- Track progress against deadlines, identify and highlight risks, ensuring proper communication within the project team.
- Forge strong working relationships with business stakeholders to handle their new requests, operational issues, or queries.

**Requirements**:

- Bachelor of Computer Science or Information Systems preferred
- For non-graduates: Minimum 2 years of experience in Salesforce consultancy, configuration, business analysis or development
- Relevant Salesforce certificates will be an added advantage
- Knowledge or working experience in public sector is preferred but not mandatory
- Familiarity in diagramming modelling is preferred
- Strong documentation and writing skills
- Excellent communication and active listening skills with people from diverse culture and background
- Excellent analytical and problem-solving capabilities
- Strong sense of ownership for project/tasks and responsibility
- Eagerness to learn and adapt to new technologies

**Let's talk about what's in it for you**

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:
**Diversity and Inclusion**:
**Digital inclusion**:

- at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

**Environmental Sustainability**:

- Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020 **.**

Recognized by Ethisphere as one of the **World's Most Ethical Companies**for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.