Infrastructure Support Analyst

5 days ago

Singapore ZENITH INFOTECH (S) PTE LTD. Full time

**Responsibilities**:

- Assist in the management of Operations, Service Levels, and Contract Administration of the technologies and infrastructures deployed by the Board.
- Assist in the IT Service Management processes, which cover Service Level Management, Incident and Problem Management, Change and Release Management, Configuration Management, Capacity Management, Availability Management, Backup and Recovery Management and Security Management.
- Manage the escalation processes and perform service recovery for incidents that directly impact services or users.
- Support user projects involving infrastructure acquisitions and evaluations.
- Ensure the Infrastructure servers and networks systems are adequate, and secured; and the necessary security tools and monitoring systems are in place
- Continually exploit technological advancements or new processes to improve on the robustness, performance or resilience of existing operations and services.
- Assist in the planning, review and testing of the IT Disaster Recovery Plan for ensuring the resiliency of the IT infrastructure services

**Job Requirements**
- Degree/diploma in Computer Science, Computing, Electrical Engineering or IT or equivalent.
- At least 5 years of Information Security working experience in a complex IT
- Possess good Terraform coding skillsets, especially in the provisioning of resources in VMware environment
- At least 6 years of working experience in managing or maintaining virtualised environment such as VMware or Hyper-V.
- Possess a strong understanding of security practices in hypervisor, virtualization system and network is important.
- Relevant technical certifications in the administration and troubleshooting of VMware is mandatory

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