Senior Customer Service Associate

5 days ago

Singapore CHALLENGER TECHNOLOGIES LIMITED Full time

We are looking for a key member of the customer service team and plays a crucial role in providing exceptional service to customers. They are responsible for handling complex customer inquiries, resolving issues, and ensuring customer satisfaction. The Senior Customer Service Associate also acts as a mentor and provides guidance to other customer service associates. He/She will be reporting to the Senior Manager - Customer Experience.
- Working days: Monday to Sunday (6 Days Work Week)
- Working time: 11.00am to 9.30pm

**Responsibilities**:

- **Call and Chat**
- Handling incoming customer calls.
- Assist warranty inquiries for members and non-members.
- Handling Live chat from various online platforms.
- Handling inquiries or feedback from customers via Zendesk tickets.
- Resolve payment issues if customer-encountered after-sales online purchases.
- **Customer service**
- Walk-in customer inquiries.
- Assist issues tourist tax refund (ETRS) tickets.
- Product testing and exchange.
- Products first-time setup.
- Paste screen protector.
- Product redemption.
- Product packing for online fulfilment.

**Requirements**:

- Some experience in customer service
- Communication Skills: Excellent verbal and written communication skills to effectively handle customer inquiries over calls, chats, and tickets. Strong command of the language(s) used for customer interactions.
- Customer Service Mindset: Customer-centric approach with a genuine desire to assist and provide exceptional service to customers. Patience, empathy, and the ability to handle customer complaints or difficult situations professionally.
- Multitasking: Ability to handle multiple channels simultaneously, including incoming customer calls, live chat, and Zendesk tickets, while maintaining a high level of professionalism and accuracy.

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