Data Center Customer Operations Engineer Ii

Data Center Customer Operations Engineer II

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Job Summary**
Conducts testing and basic installations, calling out issues as required.

**Responsibilities**
Installations
- Installs ladder racks and fiber raceways
- Builds/Installs cages
- Installs cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panels
- Performs intra-cage and infrastructure installations
- Installs and grounds cabinets and two-post racks

Queue Management
- Advances SRs that require additional information

Testing/Troubleshooting
- Conducts carrier circuit testing

Cross Connects
- Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

Documentation/Reporting
- Maintains accurate notes and records of activity fulfillment in ticketing system

Projects
- Supports fulfillment of projects with direction from senior staff

Training
- Completes all assigned training in a timely manner

Customer Management
- Supports customer satisfaction through timely and precise orders

**Qualifications**
- Fresh graduates are encouraged to apply
- A minimum of Higher Nitec in a techical field is preferred

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Visit our Career page **here** **to understand about Equinix COVID-19 Vaccine Policy.

The targeted pay range for this position in the following location is / locations are:

- San Francisco, CA / Bay Area: $41,000 to $63,000
- California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $38,000 to $58,000
- Colorado, Nevada, Rhode Island: $34,000 to $52,000

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:
USA Benefits eBook