Diamond Services Engineer

1 week ago

Singapore Check Point Software Technologies Ltd. Full time

**Your Team**:
Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs while challenging ourselves to grow and excel.

If you want to be part of the fascinating and fast-growing Cyber Security industry, where your unique talent and value will be recognized, Check Point Software Technologies is where you want to be.

Join Check Point’s leading TAC team and become a part of the success story that secures tens of thousands of organizations of all sizes around the globe

**Your Impact & Responsibilities**:

- Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
- Business and technical communication skills are important for interfacing with clients, both at the engineering and management level. Working in a close-knit team environment, as well as the organizational ability for multi-tasking and flexibility.
- Occasional travel to customer sites in the APAC region where required
- Takes ownership of customer-reported network issues and provides assistance in quick service restoration and problem resolution.
- Reproduces customer-reported issues and works with internal teams to provide a resolution.
- Ensures management of customer expectations and resolution of technical issues in a timely manner.
- Provides necessary support to the Service Managers for high-profile technical escalations.
- Develops and maintains troubleshooting skills on all Check Point products and technical knowledge in industry standard-based technologies.

**Your Knowledge & Skills**:
**Your Knowledge & Skills**
- Customer orientation & experience with direct face-to-face service
- Thorough knowledge of Check Point products hands-on-wise - A big advantage.
- Familiar with Security products.
- Willingness to learn new technologies, self-learner
- Experience with IP-based networks, network design, and security products
- G50 Cat A/ 2B clearance will be required
- CCSA/CCSE certification preferred
- Experience with several different operating systems: Unix
- based, Windows platforms.

**What you'll get in return**:

- Get experience with the Security products of the leading vendor in the Cyber Security industry
- Challenge yourself on daily basis with complex technical issues
- Join a team of motivated, fun, and creative minds
- Build a long-term career at Check Point with multiple options for future growth

LI-MK3

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