Sharepoint Consultant

24 hours ago

Singapore TECHKNOWLEDGEY PTE. LTD. Full time

**Critical Success Factors**
- Basic Criteria _
- Having knowledge or working experience pertaining to SharePoint is required:

- Creating new SharePoint pages
- Deploying and maintaining Webparts
- Deploying and maintaining SharePoint apps
- Preferred Criteria _
- Knowledge of Office 365 (Exchange Hybrid (Exchange online) deployment and configuration is appreciated
- Strong troubleshooting skills and experience to resolve critical & complex incidents.
- Excellent communication skills and ability to handle communication at different levels and diverse population.
- Financial Services background (preferably in Capital Markets, Investment, Wealth Management).
- Knowledge of languages like SQL, JavaScript, SQ, ETC. is appreciated.

**Role & Responsibilities**:

- Deployment and maintenance of SharePoint Online Webparts and Apps.
- Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client’s incident management process.
- Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client’s incident management process.
- Well versed with ITIL Concepts - Incident, Problem, Change and Release Management, Knowledge management.
- Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.).

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