Infrastructure Specialist: Ms O365 and Teams Ev

6 days ago


Singapore Munich Re Full time

Infrastructure Specialist: MS O365 and TEAMS EV - APAC IT Service Delivery

Career Level 3

**Company**
Munich Re
**Location**
Singapore, Singapore

The IT headquarters in Munich provides state-of-the-art IT infrastructure for the global business units. The global IT group is operating across three regions and supporting the business out of the Americas, APAC and EMEA. The sub-section O365 Unified Communication within the Service Delivery department implements and operates communications and collaboration solutions in the context of the MS Office 365 Suite in the Azure Cloud.

Based out of Singapore, as an **Infrastructure Specialist APAC** with focus on **O365 and Teams EV** you actively support the Munich Re global MS O365 Teams EV cloud strategy.

You will also strengthen and support an international Office 365 team spread across the regions AMERICAs, APAC and EMEA. You will be the **technical** end-to-end responsible for the delivery of the Teams EV service in the APAC region.

Your job
- Integration of MS Teams EV within the Office 365 Cloud suite into the Munich Re system landscape
- Migration of new sites within the APAC region from PBX telephone systems to MS Teams EV in cooperation with the Voice team
- Support of local SBC integration into the existing infrastructure (e.g. support of network services)
- Support of Teams and Teams EV inclusive Ticket handling and third level support
- Steering and controlling of external Service Providers
- Cooperation with the O365 service managers and the MS Teams EV architect
- Providing SWAT Team support for analysing error situations and finding solutions
- Administration of O365 Services and Teams EV within the MunichRe O365 Tenant
- Cooperation on internationally staffed projects
- Support of the new modern meeting room concepts (OTJ/MTR)
- Creating of scripts (PowerShell) to support project and operational processes

**Profile**:

- University degree in a technical discipline or IT-related technical training with several years' professional experience
- In-depth technical expertise and practical experience in O365, Teams EV and Teams
- Comprehensive technical knowledge of O365 Tenant Administration at enterprise level
- Detailed technical understanding of Networks, Active Directory, Client (GPO, Proxy Settings, Windows10/11)
- Highly motivated person focusing on personal development, enablement with cultural awareness
- Experience on international project teams and in agile project methods
- Proficient written & spoken business English essential

Our business model is based on the combination of primary insurance and reinsurance under one roof. We take on risks worldwide of every type and complexity, and our experience, financial strength, efficiency and first-class service make us the first choice for all matters relating to risk. Our client relationships are built on trust and cooperation. If you would be interested in helping shape the future as part of one of our teams, we look forward to hearing from you.



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