Senior Account Manager/account Manager

2 weeks ago

Singapore VITAL Full time

**What the role is**
- The Account Manager fosters strong partnership and collaboration between VITAL and its partners to deliver on partnership outcomes.

**What you will be working on**
- Serves as the single point of contact for the client agencies and acts as an escalation point on agency issues and feedback
- Proactively engage agencies to develop sound understanding of agency's corporate services needs and explore collaboration opportunities
- Partner agencies and internal operations units to ensure that the agency’ needs are met and concerns of operations units are addressed/mitigated.
- Project VITAL’s role as a central agency for transformation and delivery of corporate shared services to Singapore government
- Project VITAL positively through regular updates of VITAL’s developments and initiatives
- Articulate VITAL’s Accountability Statement framing VITAL’s relationship with agencies, our roles and responsibilities as the Central Agency for Corporate Shared Services and commitment to deliver high quality services with good corporate accountability
- Ensures that the Schedule detailing the services subscribed and related service performance targets, key performance indicators, roles and responsibilities are updated
- Oversee and manage the end-to-end onboarding of new businesses
- Communicate service fees and resolve any disputes in fees in collaboration with agencies, VITAL’s Corporate Finance and operations units
- Lead agency meetings, prepare meeting materials and follow-up on matters arising till closure
- Analyse and prepare reports on service performance
- Lead and drive agency engagement efforts and programmes to promote and strengthen service culture
- Members of QSM team to handle and escalate high signature complaints and responses

**What we are looking for**
- A minimum of 3-5 years working experience with at least 2 years of customer service or account management-related experience.
- Strong belief and commitment in pursuing outcomes that are beneficial to the whole-of-government, clients' mission and VITAL's vision.
- Strong skill-sets in account management and relationship management.
- Strong analytical, organisation, solutioning and planning skills.
- Strong interpersonal skills. Good oral/presentation and written communications skills.
- Able to work independently and thrive in a dynamic environment
- Service-oriented attitude and able to work effectively in a team.
- Prior experience in shared services centre, engagements and partnerships roles are desirable

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