Network Engineer
1 week ago
PURPOSE AND SCOPE
ROLE AND RESPONSIBILITIES
- Support network BAU projects and business expansion projects;
- Co-ordinate with other IT sub-function heads to understand user requirements and supervise network infrastructure deployment and conduct post release reviews & level 2 support to resolve complicated technical issues to maintain service availability and improve service levels;
- Operation management - Manage incident and requests from customers. Ensure SLA and uptime meet business requirement. Manage IT asset utilization and plan for capacity requirement;
- Develop and maintain IT manuals, operational SOPs, technical architecture documentations and catalogues to ensure governance and consistency in delivery of IT services globally;
- Ensure high availability of IT service & network infrastructure in line with the stipulated service level agreements (SLAs);
- Monitoring of IT Infrastructure to ensure optimal IT Services delivery;
- Support data center operation and administration;
- Management reporting - To provide monthly and yearly reports to Senior Management on IT Service SLA achievements.
- Good knowledge in Azure Networking and Solarwinds will be a plus;
- Certifications such as Cisco CCNA/CCNP/Aruba WIFI/Clearpass will be an added advantage. PREFERRED SKILLSSTRONG INTERPERSONAL, COMMUNICATION AND PRESENTATION SKILLS. - Independent worker with initiatives, resourceful, positive attitude, friendly deposition, good team player and able to deliver results within tight deadlines. - Ability to deal effectively with senior and mid-level executive/management teams. - Independent with excellent problem-solving skills. - Must be highly energetic, analytical, self-driven, proactive and have excellent attention to details. - Some on-call, after hours and\or weekend work may be required. - Ability to coordinate with cross-functional work teams toward task completion. - Ability to efficiently prioritize and organize competing work demands with little oversight. - Open to learn new technologies.
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