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Web Browser Support Engineer

2 weeks ago

Singapore INNOVATIQ TECHNOLOGIES PTE. LTD. Full time

The tier-3 support engineer will be supporting web browsers technologies in Windows 10 and 11 operating systems.

**Area of responsibility**:

- Key point of contact in Asia for tier-3 browser related support for incident and service request.
- Create and update baseline settings documentation for all browsers across all platforms.
- Maintain Intune CSP and related policy configuration.
- Manage support tickets in ServiceNow platform, including incident, service request, change and problem.
- Create and maintain Knowledge Base articles for the web browsers topics.
- Create and update baseline documentation for all browsers across all platforms.
- Collaborate with Packaging Team for deployment of browser frontend technologies.
- Troubleshoot complex issues with vendors.

**Technical requirements**:

- Good understanding of web browser technologies (MS Edge, Chrome, Safari, etc) on Windows, MacOS and Linux operating systems.
- Good knowledge of Microsoft Endpoint Manager (MEM) with focus on Intune, including basic knowledge of Autopilot process.
- Good knowledge in Microsoft registry.
- Good knowledge in Microsoft Entra and Azure Active Directory fundamentals.
- Intermediate scripting skills in Microsoft PowerShell.

**Pre-requisites**:
Experience Level: L3

Skillset:

- Minimum 8 years of IT support experience with at least 2 years' experience in tier-3 browser support.
- Good business writing skills in documentation drafting.
- Well versed in MEM, Intune policy and GPO configuration for browser related configuration including CSP integration with third party browsers.
- Skilled in researching for solutions, understanding and implementing steps documented in Microsoft or third-party browser publishers’ KB articles and guides.
- An independent and dependable team player.

**Education**:

- Bachelor's degree in computer science / information technology / engineering or similar
- Certification in related technologies, such as Microsoft 365 Certified Endpoint Administrator, is desired.