Guest Relations Associate

2 days ago

Singapore 35 EMBER PTE. LTD. Full time

**About the Role**

Join us at Yān Huo, a new chinese cuisine tapas concept in the heart of Chinatown, among the beautiful conservation houses that hold the stories of the past. Our restaurant is not just a place to dine, but a space to gather, reconnect, and celebrate the joy of reunions with friends and family.

At Yān Huo, we bring together the warmth of Chinese cuisine tradition and the excitement of innovation. Our Chinese cuisine tapas-style menu offers both beloved classic dishes and inventive fusion creations that pay homage to our roots while embracing the future.

We're looking for passionate individuals who share our love for food and connection to join our team. If you believe in the magic of a shared meal, where every dish is a moment to bond, we’d love to meet you. Help us create unforgettable reunions, one bite at a time

Be part of the Yān Huo family.

A concept by Fleursophy Group

**Job Benefits**:

- 5 days work weeks
- Attractive salary with medical benefits and incentives.
- Staff Meal ProvidedCentral Area
- Chinatown (walking distance from MRT)

**Key Responsibilities**:

- Engaging and communicate with customers in a polite, courteous, and constructive manner, actively promoting our services and menu.
- Manage reservations, greet guests, and attend to their needs with grace and efficiency.
- Handle all guest-related matters, ensuring every guest has a memorable experience.
- Greet and escort guests to their tables, ensuring seating arrangements match the group size.
- Oversee the flow of guests in and out of the restaurant, ensuring a smooth dining experience.
- Handle day-to-day restaurant reservations, including large group bookings, promptly and respectfully.
- Maintain positive relations with guests and manage the reception area with poise.
- Provide menu recommendations upon request and enhance the guest dining experience by up-selling additional products when appropriate.Collaborate with restaurant staff to review daily specials, menu changes, and service details for reservations.

**Requirements**:

- Minimum of 1-year experience in a restaurant or hotel environment
- Willingness to work on weekends and public holidays.
- A genuine passion for delivering high-quality guest service with a welcoming demeanor.
- Enjoy interacting with guests and customers, creating a warm and inviting atmosphere.

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