Implementation Lead

1 week ago

Singapore KARD TECH PTE. LTD. Full time

**Get to know the role**

In this role, you will report to our Product Lead and be a crucial part of Arrow's success - getting our client's LIVE with our checkout product. You will straddle Product, Engineering and Operations functions. You start off getting involved in the day to day onboarding and go-live of our clients across the Southeast Asia region, and as you get to understand the pain points, build out processes and documentation that help guide internal and external stakeholders on best practices. You will eventually transition to lead our implementation team and take on technical partnerships with e-store builders, payment gateways and major e-commerce players in the region.

**Day-to-Day Activities**
- Implement Arrow checkout installation on Arrow merchants’ sites, which include sites built using WooCommerce, Shopify, Magento, and more
- Ensure installation works in compatibly with merchant’s set up, from UI/UX such as checkout button placement and ‘look and feel’, to backend logic (e.g. passing over custom attributes, ensuring fetching of important checkout details such as shipping options are not interfered by 3rd party plugins)
- Work closely with the sales team in gathering merchant requirements, esp. for key accounts where bespoke support is rendered to ensure successful merchant onboarding
- Raise compatibility issues, and work closely with product managers in recording, triaging and synthesizing issues, so that features relevant to recurring/key issues can be scoped and built
- Field merchant-related questions/bugs raised from sales/QA teams - act as the frontliner in addressing merchant issues, working closely with QA and product managers in debugging them
- Play an active role in shaping the optimal operational process regarding merchant onboarding and installation
- Play an active role in working with product managers to productise merchant services, so that over time, more installation and site testing responsibilities can be effectively self-served by merchants themselves

**Must-Haves**
- You are customer obsessed - you appreciate the importance of understanding merchant’s needs and requirements for their ecommerce business, from pre-checkout, during checkout, to post-checkout, and therefore have a perspective on how Arrow Checkout should function compatibly to assist merchants in better achieving their ecommerce goals
- You are comfortable with conversing with sales team and potentially having direct communications with merchants to gather requirements
- You are technically savvy regarding web development - JS, HTML, CSS are basic requirements
- You are comfortable with SaaS tools - have either been a user of such tools, or have been involved in the building of them
- You possess great synthesising skills - you spot similarities in issues across various merchants, recognise similarities in terms of merchant needs, understand the ‘why’ behind these observations, and ultimately able to suggest solutions to be productised so as to solve these issues scalably

**Get to know Arrow**

Arrow is building the fastest checkout for e-commerce in Southeast Asia. We allow online sellers to embed our checkout across any platform and collect payments in one-tap. We are a high-growth fintech startup, homegrown in Singapore and with global ambitions. Arrow is well funded by world-class angel investors and venture capitalists.

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