Boutique Manager

4 days ago

Orchard Turn, Singapore The Swatch Group S.E.A. (S) Pte Ltd Full time

**Key Responsibilities**:
**Team Leadership**:

- Lead the Boutique team by explicitly communicating objectives, responsibilities, results, brand standards and procedures. Assign tasks, track and communicate
- Ensure coaching of each boutique team member and collective objectives, via (but not limited to) team meetings, on the job trainings, appraisals, anticipation of training needs, distribution of tasks, and feedback on expectations
- Monitor staff appearances and behavior, in line with company policy and boutique guidelines

**Sales and Business Development**:

- Exceed boutique targets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
- Generate the interest of target prospects and convert to boutique customers. Develop specific programs to acquire new high potential customers. Manage clients’ lifecycles.
- Maintain on-going relationships with clients as a part of the Breguet family. Ensure special attention to existing and new VIP customers to maintain their loyalty.
- Identify opportunities and propose clienteling strategies using CRM. Obtain, input, update client information and track clienteling tasks of Sales Associates.

**Boutique Operations**:

- Guarantee the proper maintenance of the boutique: cleanliness, proper visual displays and respect of VM guidelines
- Comply with Group and Brand (Retail Manual) procedures. Identify issues and propose different solutions so that store operations run flawlessly at all times.
- Assure the security and proper maintenance of stock timepieces

**Preferred Profile**:

- 5-7 years of team management experience, preferably within the retail or luxury industry.
- Collaborative approach with the ability to foster teamwork and a "can do" attitude
- Intellectual curiosity and a passion for learning
- Excellent presentation and interpersonal skills
- Comfortable using Excel, Word, SAP

**Languages**:

- English and a local language

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