Service Captain

7 days ago


Singapore Brotzeit Pte Ltd Full time

Job Highlights

AWS & Sign-up BONUS (T&C's apply)

5 Day Work Week

Birthday Ang Bao

**Job Description**:
**Service Captain**: This role is to provide excellent customer service standards to guests at Brotzeit® restaurant establishments and ensure that guests’ dining experience exceed expectations.

**Main Duties and Responsibilities**:

- Welcome guest in a warm and friendly manner.
- To provide excellent customer satisfaction through exceeding expectations of guests.
- To provide excellent customer service to guest in a timely and friendly manner, ensuring diners a great dining experience.
- To perform quality checks in ensuring guests are enjoying their meals and take appropriate action to correct any problems (if any).
- Maintain high level of customer service by embracing the 8-Steps of Excellence as per QSC standards.
- Perform day to day pre-opening and closing activities as per SOPs.
- To adhere to service SOPs.
- Ensure that food hygiene and safety standards are maintained and comply.
- Perform general housekeeping and equipment maintenance duties.
- Report on time, in proper uniform and grooming standard.
- Work together with other team members to provide good quality service.
- Execute any other duties as assigned.

We commensurate all positions based on experience.

Primary/N/O Levels or equivalent

Minimum of 1 year(s) experience needed for this position


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