Lead Software Engineer

**Kontakt.io** is building the platform that care operations run on.**

We reduce waste, cut costs, and improve revenue by improving throughput, asset utilization and staff productivity. Our platform uses AI, RTLS, and EHR data to enable self-learning agents to automate workflows, adapt in real-time, and orchestrate all of care delivery operations.

Easy to deploy and scale, it gives a clear picture of spaces, equipment, and people, eliminating inefficiencies and enhancing the patient experience. With measurable 10X ROI and over 20+ use cases, Kontakt.io is the go-to platform for better and faster care delivery operations.

We are looking for a **Lead Software Engineer - SRE** with a **strong software engineering foundation** and a strategic mindset to drive the reliability, scalability, and performance of our platform. This role is part of our Infrastructure Engineering team and will play a central part in shaping the architecture and direction of our SRE function.

You’ll work hands-on in designing resilient systems, improving deployment pipelines, and driving incident management practices. As a technical leader, you’ll also mentor engineers, shape technical strategy, and help build a culture of accountability, ownership, and continuous improvement across the organization.

**Responsibilities**:

- Lead the design and implementation of scalable, fault-tolerant, and self-healing infrastructure and services across AWS and Kubernetes.
- Collaborate with Product, Engineering, and Infrastructure teams to align SRE initiatives with business priorities and platform needs.
- Define and drive adoption of SLIs, SLOs, and SLAs to ensure consistent performance and high reliability across the platform.
- Own and evolve observability strategies using Prometheus, OpenTelemetry, Grafana, and related tooling.
- Design and maintain infrastructure as code (Terraform) and drive GitOps best practices.
- Oversee major incident response and on-call practices, including incident reviews and long-term remediation planning.
- Mentor and support the growth of SRE and platform engineers, fostering a culture of engineering rigor and operational excellence.
- Contribute to the long-term reliability roadmap and architecture of high-throughput, real-time systems in healthcare operations.
- Drive process improvements in CI/CD, service ownership, chaos engineering, disaster recovery, and secure deployment.

**What You Bring**:

- ** 5+ years of experience in Site Reliability Engineering, Cloud Infrastructure, or Platform Engineering.**:

- ** 5+ years of software engineering experience building production-grade systems (Java, Python, Go, or similar).**:

- Proven success scaling high-traffic, mission-critical platforms in SaaS, IoT, or healthcare environments.
- Deep expertise in cloud platforms (especially **AWS**), **Kubernetes**, and distributed system architecture.
- Hands-on experience with monitoring, logging, and observability tools (Prometheus, OpenTelemetry, Datadog, etc.).
- Extensive knowledge of CI/CD automation, GitOps workflows, and infrastructure-as-code (**Terraform**, Helm, ArgoCD).
- A track record of leading major incident response and running postmortems with a blameless, learning-focused approach.
- Strong understanding of networking, access control, and security within regulated environments (HIPAA, SOC 2).
- A leadership mindset—able to drive cross-functional alignment, lead initiatives, and mentor a high-performance SRE team.

**Why You'll Love It Here**:

- ** Own Mission-Critical Reliability** - Ensure **hospitals and care facilities always stay online** with a **99.99**% uptime healthcare platform**.
- ** Scale AI-Powered Infrastructure** - Work on **real-time automation and self-healing cloud systems** that **orchestrate care delivery**.
- ** Drive Big Impact in Healthcare** - Help **reduce waste, optimize resources, and improve patient care** with technology that **delivers 10X ROI**.
- ** Automation-First Culture** - Minimize manual ops with **cutting-edge automation, observability, and incident response strategies**.
- ** Join a High-Performing Team** - Work with **top engineers, AI experts, and healthcare innovators** solving **real-world challenges**.

**Ready to Build the Future of Healthcare?