Sales Support Officer

**Our organisation**
DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about

**Your function**
As a **Sales Support Officer** you will be responsible for delivering optimal support to the Sales team in the internal sales process from quote to booking. The support role will require engagement in the external sales process and liaison with end user customers, along with representatives of vendor partners and resellers. The role will also be a key internal liaison with the other internal departments of DLL including credit, operations, finance and asset management.
- Receive and manage quote requests via multiple sales channels.
- Continuously monitor and follow up on leads in the pipeline with existing customers (and prospects), executing relevant sale support activities and coordinating own activities.
- and external customers and prospects and liaise with departments to ensure a fast and efficient service delivery.
- Maintain working relationships, provide information to
- and liaise with vendor/partner and dealer operations organization on program information and progress on program processes.
- Signal sales opportunities for follow up by sales team and signal opportunities for process improvements and contribute to their follow up.
- Signal improvement opportunities during program life cycle and introduce new and cross-sell existing products and services to customer.
- Performing the Anti Money Laundering screening of DLL customers and business partners in ROCK.
- Handling of the Customer Due Diligence and Enhanced Due Diligence in ROCK triggered by Event Driven and Periodic Review of the customer.
- Investigate PEP and sanction’s alerts created in the sanctions screening tool.
- Investigating and provide findings on background of the related parties (UBO and ARP) if the information such as date of birth is not available and submit to Local Compliance Officer for Local Risk Committee’s approval.

**Your profile**
- Excellent communication skills (verbal & written)
- Self-starter, able to self-motivate and work autonomously
- A can do attitude
- Excellent communication skills - ability to build relationships with customers at all levels
- High attention to detail - be deadline driven and have good time management skills
- Able to work in a very fast-paced environment and adapt to situations
- High level of interpersonal skills, including an ability to develop close relationships with new referral partners, existing partner contacts, and internal (local and global) stakeholders.
- Ability to communicate with customers at all levels. Demonstrated experience in identifying customer needs, and going above expectations in delivering solutions that exceed expectations.
- A growth mindset, with proven ability to constantly improve oneself
- Minimum 3-5 years’ experience in an inside sales, credit administration and/or a documentation role.

Ready to work for a company that is Partnering for a Better World

**We offer**

At DLL, we are many things. We are team members. Family members. Community members. We are members of society. Members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents, and interests. We come from different backgrounds, cultures, nationalities, and histories. But for all of our differences, we share one thing in common: Each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. We span more than 30 different countries and represent over 40 different nationalities across the globe. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enables us to integrate, ideate and innovate across country lines. Many companies say they are European, North American, South American, Asian, or Australian. At DLL, we are all these places and more. We are a cross cultural collaborative - an interconnected network -