Sme Skills Accelerator Manager

5 days ago

Singapore Prudential Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

Driving and leading EB Value Propositions and executing EB Strategy, enabling distribution

**Job Description**:
Employee Engagement remains to be an area that can provide the following as we proceed to promote this in house capability:

- Develop customer segmentation, target and positioning strategy for sub segments in EB
- Develop customer experience for EB sub segments
- Develop, lead and execute Commercial Performance Dashboard and Parameters for Strategic Partners
- Gather strong data that can support Employee Engagement, that in turn will shape the SME Ecosystem
- Provide insights to SMEs that will help PACS maintain stickiness with us
- Support our drive for Proposition Led Strategy, instead of Product Led
- Lead and Launch ageing proposition that will engage SME / Large Corporate HR for their employees
- Build HR Consulting Framework for SME and Large corporates
- Develop HR consulting solutions for SME and Large Corporates with HR consulting firms
- Work closely with Digital to implement solutions on Pruworks
- Develop implement the Communication and marketing strategy for EB
- Manage and drive Pruworks -Direct to customer journey. Working closely with EB distribution team on workshops with AD FCs to enable SME micro segments to self purchase
- Lead mapping and implementation of Pruworks -customized product journey for Corporate Sales Force and Agency FCs
- Develop strategy to increase penetration of Pruworks members to “Life” customers
- Business monitoring and performance analysis
- Ensuring KPIs remain relevant for EB, with the view to scale up and drive customer centricity for all sales force for EB

Who we are looking for:
Competencies & Personal Traits
- Proficient in Microsoft Word, Powerpoint and Excel

Working Experience
- Preferred experience in Financial institution or Enterprise Business/Group Insurance

Professional Qualifications
- Minimum Degree or Diploma with relevant experience

Education
- Degree or Diploma

Language
- English

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